Concierge

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential.

A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.

The Conciergeis a central part of the Front Office Team whose mainobjectiveis to ensure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. They must know what activities are available in the area (theatre, sports,special events, concerts, shows, special exhibits, sightseeing) andestablishesclose contacts with vendors in these areasin order toprovide information, ticketing, and reservations for guests.

• Responds to a wide variety of guest requests by accurately assessing theguestneeds and requests and then adding personal recommendations and touches to achievemaximumcustomer satisfaction whilecomplying withall Four Seasons’ policies.

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and resolving customer complaints.

• Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-houseeventsand directions.
  
  They will respond to all guest requests inan accurateandtimelymannermaking recommendations based on local knowledge and hotel practices.

• This position is also responsible for processing packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.

• The Concierge maybe responsible forassistingwith Front Office or Bell Stand duties as needed.

• Ensures standards are being met,guest satisfaction is high and responds to all guest requests inan accurateandtimelymanner

• Minimum1-2yearsofexperiencein a similar role,in a luxury hotel setting preferred.

• Requires the ability to multi-task on several items at once.

• Working knowledge of computer systems,hotel operating systemsandexperience with Microsoft Suite,OPERA/Concierge Smart preferred.

• Knowledge of Vail and the surrounding communities.

• This role has direct contact with guests and as such,good communication skills are a necessity.

• Fluency in English isrequiredfor thislocationand this job requires applicants to have current work authorization in the in the United States. Ability to speak…