Onsite Ski Club Operations Supervisor - Seasonal (Cordillera Vail Gondola Club

Onsite Ski Club Operations Supervisor
- Seasonal

Edwards, CO

We are seeking an energetic, organized, service-oriented leader to oversee the day-to-day operations of the Vail Gondola Club during the upcoming ski season. The Ski Club Operations Supervisor will serve as the primary day-to-day leader for the Club's seasonal staff, working closely with the Assistant General Manager to ensure smooth operations, expectational member and guest services, and a positive and professional workplace.

This role is ideal for someone who enjoys leading a team, takes pride in creating an outstanding member experience, and thrives in a fast-paced mountain environment.

• Deliver a consistently warm, professional, and welcoming experience for members and their guests.
• Anticipate member and guest needs and look for opportunities to exceed expectations within Club policies and guidelines.
• Serve as the first level of escalation for member, guest, or staff concerns that cannot be resolved by front-line employees.
• Handle complaints and difficult situations professionally, using sound judgment, de-escalation, and problem-solving skills.
• Escalate significant or unresolved issues to the Assistant General Manager of the CPOA and/or General Manager as appropriate.
• Maintain accurate inventory levels for Club supplies, food and beverage items, equipment, and other operational necessities.
• Monitor usage and anticipate upcoming needs to ensure appropriate stock levels throughout the season.
• Place orders with approved vendors as necessary.
• Work to minimize waste while ensuring the Club is adequately stocked.
• Maintain organized inventory and communicate purchasing needs to management

• Previous experience in a private club, hospitality, ski industry, resort, or other high-touch customer service environment preferred.
• Previous supervisory or team leadership experience preferred.
• Previous food & beverage service experience preferred.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced, seasonal environment.
• Demonstrated ability to lead, motivate, and hold staff accountable.
• Comfortable working hands-on and performing operational tasks as needed.
• Strong computer and organizational skills, including the ability to manage schedules, inventory, and ordering.

• Ability to stand and walk for extended periods throughout the workday.
• Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently.
• Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance.
• Manual dexterity to operate tools, equipment, and machinery safely.
• Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
• Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
• Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors).
• Ability to wear and use appropriate personal protective equipment (PPE).
• Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.

$30.00 -$32.00 per hour, depending on education and experience

• Medical Insurance
  - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays
• Merchant Ski Pass, basic health insurance at no cost, gratuities and periodic ski breaks!

Real Manage is a values‑based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.