Guest Services Manager

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Benefits Eligibility Summary ()

The Guest Services Manager is responsible for overseeing the operations of the Guest Services Team, and coordinates with the National Ski Patrol Volunteer Mountain Hosts. This role plays a key part in delivering our mission to create an Experience of a Lifetime for every guest throughout their journey at the resort.

In our base areas, the team proactively engages with guests, provides guidance and answers to guest inquiries, optimizes portal lift line flow, and assists with guest ticket and pass fulfillment in the My Epic App. On the mountain, they optimize lift line flow, greet guests at strategic map locations, assist with egress, and host Mountain Tours. As Manager, you will lead and support these teams, ensuring exceptional guest interactions at every touchpoint.

Your leadership will foster a culture of service, teamwork, and excellence that enhances the guest experience across all areas of the resort.

• Starting Wage: $58,298.00 – $83,283.00
• Employment Type:
  
  Winter Seasonal 2026/2027
• Shift Type:
  Full Time hours available
• Minimum Age:
  At least 18 years of age
• Housing Availability:
  No

• Oversee a cross-functional team to own the guest and village experience. Monitor overall quality of village operations to ensure an experience of a lifetime for all guests and employees. Create a vibrant, warm and welcoming atmosphere in the villages and on the mountain.
• Mange departmental budgets, forecasts and inventory to maximize revenue and minimize expenses.
• Provide personalized assistance to guests, anticipating needs and expectations. Ensure high overall guest satisfaction.
• Assist in all base area operations which may include and is not limited to: greeting and interacting with guests, providing information, line management, restroom and village cleanliness, supporting events, snow removals, general upkeep and maintenance, on mountain guest guidance and guest directions during adverse weather events.
• Demonstrate exceptional attention to detail, ensuring all village areas are extremely well-maintained, including walkways, seating areas, signage, lighting, restrooms.
• Schedule staff to ensure all shifts are filled with strong, high performing individuals. Utilize Workforce Management to fill vacant shifts. Monitor all attendance and Time & Labor.
• Develop and implement staff training programs to ensure the highest quality service to guests and employees.
• Perform all aspects of employee management.
• Create strong working relationships with other department leaders, and foster communication and cooperation.
• Direct guests to the appropriate areas including ticket offices, ski and snowboard school, dining options, retail, rentals, restrooms, lockers
• Provide awareness to guests about the Responsibility Code and mountain etiquette
• Resolving guest issues verbally in a sincere and timely manner following the company’s policies
• Meeting guests, employees, safety and financial…