Front Office Manager, Lodge at Vail

Front Office Manager, Lodge at Vail

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career.

From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus:
Health Insurance;
Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans

Job Summary:

The Front Office Manager will be responsible for the daily management of the front office operations including front desk, concierge, resort services, bell and valet

Job Specifications:
Starting Wage: $59,330. + annual bonus

Employment Type:

Year Round Shift Type:
Full Time Minimum Age:
At least 18 years of age Housing Availability:
Yes

Job Responsibilities:

Ensure that Lodge at Vail guest service standards are being applied consistently and all hotel and departmental policies and procedures are followed. Have up to date checklists in place. Provide exceptional guest services. Closely monitor guest surveys, gather information, and reply to the guests. Do daily tracking, manage reports, and do follow-ups. Own performance management of direct reports in bell, FD, and concierge.

Lead standup meetings to ensure each department is ready for daily arrivals and departures, VIPs and group happenings. Work with sales and reservations to maximize revenue and solve oversell issues. In charge of tracking forfeiture and cancellation revenue and necessary follow-ups. Manage and settle all billing issues. Reconciliation of departed guests with a non-zero balance. Creates training manuals for all FD and Concierge new hires.

Blocking of reservations and ensuring guest requests are met. Works with Sales/Services team to set rooms and times for site tours. Assist at the Front Desk with check-ins and check-outs when necessary. Other duties as assigned.

Job Requirements:

At least four years experience in a hotel front office or guest service role. Must have a valid driver's license. Must be able to stand for extended periods of time. Must be available to work a flexible schedule, including mornings, afternoons, weekends, and holidays. At least 1-year supervisory experience

The expected pay range is $59,330. + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.