Member Club & Guest Services Supervisor

The Member Club & Guest Services Supervisor assists the Spa and Club Operations Manager in the daily management including facility operations, the club and spa front desk team, spa, co-working space and members lounge, and retail offerings. This hands-on leadership role ensures that the facility is clean, safe, and welcoming, while maintaining high standards of member and guest satisfaction.

Full-time

• Interview, hire, train, schedule, and manage Club Front Desk team members with focus on efficiency, morale, and service standards.
• Participate as an active member of the Hotel leadership team.
• Provide MOD (Manager on Duty) coverage in rotation with the Operations Manager.
• Support the implementation of processes that ensure facility cleanliness, safety, and smooth daily operations.
• Collaborate with support departments (Accounting, Engineering, Housekeeping) to improve operations.
• Perform other duties and responsibilities as assigned by leadership to support the needs of the business.

• Deliver and model Gravity Haus’ high standards of hospitality to all guests and members.
• Develop initiatives to enhance the member and guest experience, driving strong guest satisfaction ratings.
• Work closely with the Membership team to drive new memberships and increase retention.
• Serve as an ambassador for Gravity Haus’ mission, vision, and core values in all interactions.

• Assist with budgetary decisions related to staffing, equipment, and offerings.
• Support retail operations in collaboration with the Spa and Club Operations Manager.
• Follow cash handling and nightly reconciliation procedures to ensure financial accuracy.

• Supervise aspects of spa operations, including training, scheduling, and supporting spa revenue goals in collaboration with the Spa and Club Operations Manager.
• Partner with the Fitness Manager to promote Dryland programming, including group classes and personal training.

• Frontline experience in spa, fitness, or hotel operations strongly preferred.
• Prior team supervision or leadership experience.
• Strong interpersonal and communication skills, with the ability to resolve guest concerns quickly and professionally.
• Ability to analyze and interpret financial reports, budgets, and inventory data.
• Proficiency with Microsoft Office/Google Suite;
  Mind Body Online (MBO) experience preferred.
• Ability to problem-solve effectively in a fast-paced environment.
• Self-motivated and accountable, with a strong service orientation.
• Commitment to the outdoors, sustainability, and personal growth.
• Bachelor’s degree preferred.

• Ability to stand and work on feet for extended periods.
• Ability to lift up to 70 lbs. occasionally.
• Flexibility to work weekends, holidays, and peak seasonal periods.

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play - all rooted in the spirit of the outdoors and intentional living.

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be "All-In" + Go the Distance
• Make it Better than You Found It

We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.

When you join Gravity Haus, you’re not just taking a job - you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.

$25.00-$28.00