Operations Manager - Member Club & Fitness

Gravity Haus is seeking an Operations Manager to join our growing team. The ideal candidate is a resourceful, self‑motivated leader who thrives on building community and delivering memorable experiences. This role is central to engaging members, guests, and staff, and to cultivating a space that reflects the Gravity Haus lifestyle – active, inclusive, adventurous, and connected.

Job Type: Full‑time

• Serve as the primary point of contact for members, addressing inquiries, resolving issues, and ensuring a high level of member satisfaction.
• Refine and implement onboarding processes to ensure new members feel welcomed and connected to Gravity Haus’ offerings.
• Manage and maintain membership data in CRM systems, ensuring accuracy and using data to inform retention and membership strategies.
• Develop and execute initiatives to increase engagement, reduce attrition, and grow member lifetime value.
• Promote Gravity Haus membership benefits and educate members on utilizing their benefits.
• Provides tours for prospective members.
• Oversees Club and Fitness Desk operation. Covers shifts at the desk, selling retail, bookings for spa services, classes, and events.

• Recruit, interview, hire, and onboard new team members of the desk team.
• Provide ongoing training, coaching, and 1:1 development sessions for the Club and Fitness desk team.
• Lead regular team meetings and ensure alignment with Gravity Haus values.

• Maintain facility cleanliness, safety, and functionality, resolving maintenance or housekeeping needs promptly.
• Collaborate with other departments (marketing, operations, culture, and member success) to support cross‑functional initiatives.
• Contribute to budgetary and leadership meetings; bring creative marketing and revenue‑generating ideas.
• Step in as Manager on Duty (MOD) or provide coverage as needed.
• Work the Club and Fitness front desk as needed, lead the team during shifts, cover breaks, and act as point of contact for new and existing members.

• Host member engagement activities and participate in experiences that elevate the Gravity Haus brand.
• Capture and share content that highlights Gravity Haus programming and member lifestyle.
• Act as a brand ambassador who genuinely cares for the community, members, and staff.
• Oversee on‑site event operations, lead staff, and handle real‑time problem‑solving.
• Gather post‑event feedback to improve future programming.

• 2–4 years of supervisory or management experience in fitness, hospitality, or member‑focused operations.
• Proven ability to manage service staff (front desk, hospitality)
• Experience with scheduling systems, point‑of‑sale, or member management software (e.g., Mind Body, Club Ready, or similar).
• Resourceful and adaptable, comfortable stepping in to fill operational gaps and build systems for long‑term success.
• Passionate about delivering exceptional guest and team member experiences.
• Skilled in building strong relationships with staff and stakeholders, with high emotional intelligence and a collaborative spirit.
• Organized and detail‑oriented, with the ability to coordinate schedules, programming, and team operations.
• Knowledgeable about fitness, wellness, and lifestyle trends, and excited to bring in fresh, innovative ideas.
• Flexible, dependable, and willing to work varied schedules when needed.
• Bachelor’s degree preferred.

• Ability to stand and work on feet for extended periods.
• Ability to lift up to 70 lbs. occasionally.
• Flexibility to work weekends, holidays, and peak seasonal periods.

Gravity Haus is a community‑driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values
, which guide our culture, service, and growth:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be “All‑In” + Go the Distance
• Make it Better than You Found It

We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.

When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full‑time team members enjoy health insurance, a 401(k) with company match, parking incentives, and an All‑In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part‑time team member benefits vary.

$65,000‑$75,000/annually