Director of Rooms - Hythe, Luxury Collection Resort; Vail

Position: Director of Rooms - The Hythe, A Luxury Collection Resort (Vail, CO, US)
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Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

* Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

* MORE employee discounts on lodging, food, gear, and mountain shuttles

* 401(k) Retirement Plan

* Employee Assistance Program

* Excellent training and professional development

* Referral Program

Full Time roles are eligible for the above, plus:

* Health Insurance;
Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

* Free ski passes for dependents

* Critical Illness and Accident plans

Job Summary

Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property's rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department.

Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment to the owner and company.

Job Specifications:

* Starting Wage: $88,868.83 - $ + annual bonus

* Employment Type:

Year Round

* Shift Type:
Full Time hours available

* Minimum Age:
At least 18 years of age

* Housing Availability:
Yes

Job Responsibilities:

Leading Rooms Team

* Functions as the strategic business leader of the property's Rooms Operations; areas of responsibility include Front Office, Valet, Business Center, Recreation/Health Club and Housekeeping.

* Communicates a clear and consistent message regarding departmental goals to produce desired results.

* Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

* Monitors and promotes room rates, specials, and promotions.

* Works with direct reports (e.g., department heads) to develop and implement departmental strategies.

* Champions the brand's service vision for product and service delivery and verifies alignment amongst the Rooms leadership teams.

* Develops systems to enable employees to understand guest satisfaction results.

* Monitors employee satisfaction.

* Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.

* Performs other duties, as assigned, to meet business needs.

Managing Profitability

* Analyzes service issues and identifies trends.

* Works with Rooms team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.

* Reviews and audits expenses.

* Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.

* Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

Managing Revenue Goals

* Monitors Rooms operations sales performance against budget.

* Reviews reports and financial statements to determine Rooms operations performance against budget.

* Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.

* Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Ensuring and Providing Exceptional Customer Service

* Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.

* Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

* Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

* Coordinates and communicates event details both verbally and in writing to the customer and property operations.

* Creates an atmosphere in all Rooms areas that…