Director of Spa and Retail

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year‑round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best‑in‑class trainings to reach your potential.

A place where you can give back to the community by taking part in our multiple initiatives with local neighbourhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.

This role requires a dynamic leader in aesthetic taste with the ability to give practical advice on creating a tasteful spa environment with an eye for detail and luxury. They understand market trends and have a proven track record for collaborating with Directors of Marketing to put together sound business plans and supporting action steps. They are articulate and confident, able to advocate the importance and relevance of the spa experience in a resort location.

This individual will be responsible for managing staff, ensuring all spa areas are well maintained and in good working order. As well as the guest experience maintained at the expected level, and the department’s financial goals are met. This individual is also responsible for creating a wellness sanctuary with year‑round programming for locals and hotel guests. Partnering with our retail teams to implement creative seasonal programming for the retail areas.

• Ensure the training of the Spa staff to exceed standards. Ability to work with Learning Manager and Designated Trainers to achieve the best possible learning environments for spa and retail staff.
• Be responsible for the administration of goods, requisitions, inventories, storage and cost‑effective usage of all department related materials and assets, according to standards to ensure smooth operation.
• Issue recommendations regarding the annual operating budget, capital investment budget, operating planning, and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data.
• Maintain operating criteria/spa concepts and be responsible for the coordination and scheduling of all spa related services in relation to consistency with policies, philosophy and objectives for the Spa.
• Interview and select job applicants as well as effectively supervise, discipline, mentor and give performance evaluations for Spa employees and convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.
• Participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service.
• Work closely with Engineering, Housekeeping, and Laundry, to maintain quality and mechanical operation, cleanliness and special requirements of all Spa equipment and facilities.
• Keep the Resort Manager informed about the department, all employees' performance, and guests concerns and comments and assist with other duties as…