Beauty Specialist

Full Time Beauty Specialist

Mission: Deliver the World’s Best Luxury Beauty Buying Experience

Reports To: Store Manager

Classification: Non-Exempt

The Beauty Specialist associate ensures that they deliver the beauty best luxury experience through demonstrations and guidance across all products and services to new and existing clients.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greets and engages customers effectively to create a welcoming environment
• Demonstrates an ability to read and discover what brands and products are best for a customer by asking open ending.
• Sells with appropriate demonstration of hygiene.
• Sells with integrity and trust while ensuring minimized customer returns.
• Links selling; offering recommendations of other synergistic products.
• Shows an ability to build a cosmetic regimen utilizing a variety of brands.
• Demonstrates willingness and aptitude to team sell.
• Consistently and accurately enters customer information into POS system
• Communicates present and future events. Sends thank you cards and follows up with customers through effective clienteling techniques as outlined by Cos Bar.
• Demonstrates an ability to develop a personal Beauty specialist relationship with customers.
• Communicates the presence of the Cos Bar social media outlets and loyalty rewards program.
• Books appointments for events and confirms them.
• Works with vendor specific AE to plan, organize, and execute events. Demonstrates community and grass roots involvement to promote Cos Bar (i.e., local volunteer work in theatre, schools, church, charity institutions, etc.)
• Demonstrates a thorough knowledge of core brands.
• Understands each brand’s philosophy and differentiation.
• Knows enough to make the best product/brand recommendations to a customer based on their needs.
• Continuous self-learning by utilizing in-store brand training manuals and collateral to learn more about brands.
• As a Beauty Specialist, much of the learning is done through self-study and mentorship from other more seasoned Beauty specialist on the team.
• Ensuring that you keep up with current with brand changes.
• Is expected to actively participate in ongoing vendor trainings
• Abides by the Dress Code as defined in the Employee Handbooks and may references manager if there is any questions or clarifications.
• Beauty specialist are expected to arrive at work on time and sales “Floor Ready” (Reference employee handbook)
• Must be a self-starter and be able to follow through on assigned tasks with little or no follow up from management. (Tasks must be completed in a timely matter)
• Must be flexible in scheduling and help out in store coverage based on business needs.
• Works well with others while contributing to creating a positive work environment for everyone.
• Demonstrates eagerness to learn proficiency in processes necessary for daily business but not limited to (packing/unpacking merchandise; receiving and sending transfers; opening/closing)
• Ensures thorough knowledge and effective, efficient use of POS to complete customer transactions, email, locate and investigate inventory.
• With training from manager will understand and execute responsibilities of managing a brand.
• Drawers and shelves must be organized and merchandised to Cos Bar standards.
• Communicates stock levels and store specific trends to the buyers.
• Understand and becomes proficient on how to handle damages, returns, and testers as it relates to specific brands and Cos Bar processes.
• Adheres to Cos Bars enhanced Covid-19 safety guidelines, store reopening guidelines and No Touch policies.
• Beauty specialist are expected to meet:
  Average unit Sale (AUS) and Item Per Transaction (IPT) by their 90th day of employment as set by company standards based on store geographic location and store volume.
• Supervisory Responsibility
• This position does not have any direct supervisory responsibilities.

This job operates in a retail environment with merchandise displays and items available for purchase in inventory.

The physical demands described here are representative of those that…