Store Leadership Guest Experience

Overview

Is this job for you? Roll up your sleeves and lead the way, partnering with other members of the leadership team to support timely follow-through and execution of company directives & standards. Through advanced planning, time management, team development, and delegation you’ll create an inclusive environment embodying Faherty Brand values & culture. You will provide actionable feedback in the moment to maintain good vibes, inclusion, and directive compliance driving individual & team performance.

You will ensure a positive representation of the brand by utilizing business tools and market-specific insight to maximize results of the four key areas of the business:
People, Sales, Visual Merchandising, and Operations.

Sales

• Customer Focused – Create a store environment embodying our core value of Spreading Good Vibes.
• Process in-store sales, returns and exchanges.
• Drive Guest Capture & Retention – Manage client outreach via personalized communication.
• Maintain up-to-date client information, requests and product feedback.
• Assist in the planning & execution of in-store events.
• Action Oriented, Drive Results, Resourceful – Analyze key business metrics to identify performance improvement opportunities.
• Utilize business tools as well as personal market-specific insight to drive results.

• Manage Operational Excellence – Cash Management:
  Track and account for cash procedures including opening & closing cash registers, bank deposits, change orders, etc.
• Utilize available resources consistently & effectively.
• Collaborate with Leadership Team for monthly supply orders.
• Support in Monthly Store Assessment – Prepare store & team to ensure the success within your four walls.
• Communicate successes and opportunities to Store Leader.

• Drive Visual Standards – Maintain a neat, clean and organized salesfloor & register area.
• Represent and reinforce brand standards in a positive manner through strong visual presentation.
• Help support floor moves based on seasonal roll-outs.
• Partner with the team daily to ensure the floor is fully restocked based on sell-through.

• Motivate & Inspire – Uphold & drive goals, fostering a positive atmosphere for all.
• Champion high standards that empower others to excel within the store & company at large.
• Recognize and highlight individual & team performance.
• Communicate effectively.
• Collaborate & builds trust.

• Available when we are open for business, including nights, weekends, and holidays.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.

• Multiple years leadership experience in a similar scope; high-growth direct-to-consumer retail brands preferred. Interchangeable with proven record of effectiveness and high performance in an internal role for a minimum of 6 months’ time.
• Omnichannel awareness and the ability to assist in leading a team to provide a seamless customer experience between retail stores and ecommerce platforms.
• Adept with technology and apps, including Google Suites and MS Office, and familiar with industry-related blogs and feeds.
• Strong communication skills with the ability to effectively communicate across a multitude of channels.
• Demonstrated ability to assist a leadership team with coaching and development.
• Proven track record of personal success within a retail business; success reflected in consistently outpacing individual and team sales and performance goals.
• Passionate about contributing to brand with purpose and demonstrating advocacy through business.

• Health benefits
• 401(K) Plan with company match
• Incentives Program
• Commuter Options/Benefits
• Generous employee discount

If you are a California resident, please review the additional privacy disclosures available in our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA") in our Notice to California Residents.

Founded in 2013 by Mike and Alex Faherty and Kerry Docherty, Faherty is a family-run lifestyle and apparel brand fueled by purpose and optimism. Our goal: to build a new American legacy by creating high-quality, sustainably minded, feel-good favorites that will bring you joy to wear. We strive to be better stewards of the planet and to reflect our values in our work.

We encourage diverse applicants and welcome everyone, including individuals from historically marginalized communities. Our five core values are Always Innovate;
Day One Mentality;
All Together;
Power of Positivity;
Timeless. Colorado locations. Colorado Pay: $23—$26 USD.