FRONT END​/OFFICE CLERK

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Promote trust and respect among associates with a positive attitude.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions about products sold within the department and throughout the store.
• Gain and maintain knowledge of products to respond to questions and make suggestions.
• Report pricing and scanning discrepancies to the appropriate manager.
• Process customer transactions quickly, accurately, and efficiently.
• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
• Communicate new and ongoing special programs and promotions with customers.
• Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, and other service desk related procedures.
• Handle funds, coupons, tenders, and other forms of payment according to company policy.
• Stock and inventory department merchandise.
• Maintain an awareness of inventory/stocking conditions to support ordering system integrity (including Computer Assisted Ordering).
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, notifying store management.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
• Collaborate with team members to encourage teamwork.
• Adhere to all local, state, and federal laws and company guidelines.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Desired

• Cashier experience.
• Self‑Checkout Attendant experience.
• Customer Service experience.
• Second language (speaking, reading, and/or writing).

Based in Colorado, City Market merged with The Kroger Company in 1983. Today, we proudly serve City Market customers in 34 stores throughout Colorado, Utah, and Wyoming.

As part of the Kroger family of companies, we take pride in bringing diverse teams together with one common purpose:
To Feed the Human Spirit. We work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.

• Wide range of healthcare coverage, including medical, dental, vision, and prescription coverage through company plans or collective bargaining agreement plans.
• Flexible scheduling in full‑time and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support, including free counseling through the Employee Assistance Program and confidential financial tools and coaching.
• Associate discounts on purchases, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career through our Continuing Education program.
• Vast potential for growth through industry‑leading training programs and diverse career pathways.

• Health care benefits.
• Paid time off such as vacation, sick leave, and parental leave.
• Mental and emotional support resources through the Employee Assistance Program.

• Participation in a 401(k) plan and/or participation in a Taft‑Hartley pension fund, subject to certain eligibility requirements.
• Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility…