Customer Service Clerk

Responsibilities

As a Customer Service Clerk, you will be responsible for providing high-quality customer service in accordance with the company’s standards and policies. Your role includes operating electronic scanning cash registers, receiving payment for customer purchases, honoring discounts and coupons, assisting customers with Loyalty Program questions or sign-ups, and bagging items. You will also operate machines to sell money orders, lotto tickets, and transfer funds by wire;

process customer returns; sell gift cards and lotto tickets; and handle other transactions as needed. Additionally, you will maintain the cleanliness of the Customer Service Desk and front area of the store, replace stock in display areas, and adhere to the uniform and grooming policy.

• Customer Service
  
  Skills:
  
  Prior customer service skills or related experience.
• Technical
  
  Skills:
  
  Ability to operate electronic scanning cash registers and machines for counting money, wire transfer processing, and lottery.
• Problem-Solving
  
  Skills:
  
  Ability to handle stressful and complex situations calmly and professionally.
• Communication
  
  Skills:
  
  Ability to understand and follow instructions and communicate effectively with customers and team members.
• Organizational
  
  Skills:
  
  Ability to multi-task and work in a fast-paced environment, maintain cleanliness and organization of the work area.
• Teamwork: Ability to work independently as well as within a large team.
• Reliability: Ability to provide regular and predictable attendance and comply with workplace conduct standards.