Colorado Works Case Manager Community Support Services Division

Hiring Range: $30.21-$36.25. The maximum pay for this position is $42.29.

Schedule:

M-F, 8:00am-5:00pm. Applicants are encouraged to apply by June 17th, however, this position will remain posted until filled.

Eagle County Government is seeking a Colorado Works Case Manager to join our Services Coordination Team. In this role, you will provide strength‑based coaching and motivational interviewing to help public assistance recipients build employability and achieve self‑sufficiency. Responsibilities include monthly client meetings, assessing needs, managing compliance data, and connecting participants with community resources. This position requires close collaboration across all DHS divisions to ensure a seamless, “no wrong door” approach to client services.

If you are a collaborative problem‑solver dedicated to driving continuous improvement, we want to hear from you!

• Build professional partnerships with clients to conduct orientations, assess barriers to self‑sufficiency, and develop actionable plans.
• Meet and maintain contact with clients regularly (via phone, email, video, or in person)—including those in crisis—coaching them to keep them engaged and progressing toward their goals.
• Connect participants with community resources and department services, and review/approve requests for supportive financial services.
• Enter information on customer activities into the state system in accordance with complex, changing federal, state, and local regulations to determine program compliance and assure benefits eligibility.
• Interpret participant data, solve system discrepancies, and perform accurate, timely data entry for ongoing case maintenance and program audits.
• Serve as the internal expert on workforce development and work requirements for Colorado Works, SNAP, and Health First Colorado.
• Stay up to date on best practices by attending mandated trainings, networking with other counties, and adapting to changing program rules.
• Maintain strict client confidentiality, communicate with state/federal agencies, provide bilingual resources when needed, and assist with daily operational tasks or emergency situations as directed by Eagle County Government.

• Associate’s degree in Human Services, Social Work, Business, Public Administration, or related field, or equivalent combination of training and experience.
• Bachelor’s degree in Human Services, Social Work, Business, Public Administration or related field preferred.
• Three years of experience in the social service field with direct client interaction, OR a combination of experience and/or education that produces required knowledge, skills and abilities, OR three years progressively responsible professional‑level office, clerical or extensive public contact work experience.
• Prior experience in human services including working knowledge of state (specifically Colorado) human services databases/systems (CBMS and CHATS) preferred.
• Initial and ongoing training and certification as required by the State of Colorado must be completed.
• Valid driver’s license; must obtain a Colorado driver’s license within 1 month; satisfactory motor vehicle record required.
• Requires travel within Eagle County.
• Reliable transportation required.
• Bilingual (English/Spanish) language skills preferred; a bilingual skills test will be administered to confirm proficiency.

• Comprehensive and low‑cost medical, dental, and vision insurance (as low as $85/month for employee only)
• Wellness program where you can earn cash or extra days off
• 15 paid holidays
• Paid time off (starting at 12 days) and additional medical leave
• Paid volunteer hours
• 8% (dollar‑for‑dollar match) retirement plan
• Free classes at Colorado Mountain College
• Eagle County University classes (internal training)
• Tuition reimbursement programs
• Bilingual Pay Incentive
• Free bus pass