Guest Services & House Operations Manager

Front Office Tsaina Lodge

Guest Services & House Operations Manager

$1,100.00 - $1,200.00 / week + tips

Valdez

The Guest Services & House Operations Manager is responsible for overseeing all aspects of guest arrival, stay, and departure at the Ski Lodge, while managing key service teams:
Guest Attendants, Laundry Attendants, and Housekeeping staff. This leader ensures guests experience a warm, seamless stay from check-in to check-out and that lodge facilities are kept to the highest standard of cleanliness, comfort, and efficiency.

• Supervise the check-in/check-out process, ensuring a smooth and welcoming experience.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Coordinate with reservations and front desk systems to manage room assignments, VIP requests, and group arrivals.
• Provide concierge-style support, including activity coordination (ski passes, lessons, rentals, transportation).
• Oversee guest communications pre-arrival and during stay.
• Direct assistant to the CEO.
• Will be required to close bar 1 to 2 times per week.

• Directly manage Guest Attendants, Laundry Attendants, and Housekeeping staff.
• Develop and maintain efficient schedules to meet seasonal guest demand.
• Recruit, onboard, and train seasonal and year-round staff on lodge service standards.
• Conduct staff meetings, provide coaching, and ensure a positive team environment.
• Enforce safety, health, and operational protocols.

• Supervise daily housekeeping to maintain lodge rooms, public areas, and ski facilities to top standards.
• Manage laundry operations to ensure timely supply of linens, uniforms, and guest laundry services.
• Perform regular inspections to ensure cleanliness, safety, and presentation standards are met.
• Oversee inventory control of housekeeping and laundry supplies, submitting purchase orders as needed.

• Collaborate with other lodge departments (dining, ski operations, maintenance) for smooth cross-functional service.
• Monitor labor budgets and track department performance metrics.
• Manage guest service reports, maintenance requests, and service logs.
• Support special events (après-ski receptions, private dinners, group retreats) as needed.

• 3–5 years of management experience in hospitality, preferably in a resort, ski lodge, or mountain lodge environment.
• Strong leadership skills with proven ability to manage diverse teams across multiple departments.
• Excellent guest service and conflict-resolution skills.
• Familiarity with property management systems (PMS) or lodge booking software.
• Strong organizational skills with ability to balance administrative duties and hands‑on support.
• Ability to work long or flexible hours, including weekends, holidays, and peak ski season periods.
• Physically able to assist with housekeeping/laundry tasks when needed (lifting up to 40 lbs, extended standing/walking).

• Fast‑paced ski lodge environment with fluctuating guest volumes.
• Requires adaptability to winter weather conditions and high seasonal demand.
• Mix of administrative office work and hands‑on guest‑facing operations.
• Working hours could range from 40-60 hours per week. 6 day work week with 1 day off per week.

• Competitive salary with potential for seasonal incentives.
• On‑site employee yurts no cost for housing
• Meal Plan for $70 per week
• Opportunity to work in a unique mountain environment with a strong hospitality team.
• End of year skiing opportunity after guests leave, no skiing during season. If you are not a skier there will be an opportunity for a Heli Tour as well as a Boat Tour
• End of year bonus based on merit and work ethic