Department Manager Floral-Valdez

Position

Purpose:

As a primary contact for customers, the Floral Manager provides friendly, courteous, and helpful service, and is held accountable for the department’s results in providing customer service, increasing sales, improving profits, and containing cost.

• Provide customer service as defined by the employer within the scope of the position and company policy.
• Train, schedule, and supervise floral clerks to ensure optimum staffing patterns for the floral area.
• Write schedule for the Floral Department with Store Director approval.
• Follow Division guidelines for merchandising plan implementation.
• Speak with customers to resolve problems with sales, dissatisfaction with service, or other issues related to the operation of the floral area.
• Design aesthetically pleasing floral arrangements for display or to meet customer needs.
• Manage inventory per company policies and practices to drive sales and profits.
• Perform daily inventory, order necessary supplies, and input floral department orders into computer.
• Stock and maintain displays; remove expired items daily.
• Operate helium tank to inflate balloons; use sprayers and containers to water plants.
• Maintain cleanliness of floral area.
• Operate cash register.
• Monitor inter-office mail and company web page daily for updated information.
• Other duties as assigned.

• Ability to follow company customer service procedures.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Previous experience or training as a floral clerk or designer.
• Desired:
  Prior management experience.

Inside: 90% Outside: 10%. Temperature extremes vary depending on store location. Chemicals: seldom (mild detergents or glass cleaner). Uses equipment such as hand truck, six-wheeled cart, grocery cart, box cutter, pens and pencils, spray bottle, rags, mops, broom, telephone/intercom, knives, calculator, flower cutter, balloon machine, computer, floral decorating supplies, cash register to perform tasks throughout workday.

Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

The above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions or wish to request an accommodation to perform the essential functions of this job, please contact your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required may vary within each store and from store to store.