Office Specialist; MCG-Neurology-Movmnt Disorders

Job Title: Office Specialist (MCG-Neurology-Movmnt Disorders)

Location: Augusta University

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job : 290288

Campus Locations: Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912;
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

The Office Specialist will be responsible for answering and routing patient phone calls in the Department of Neurology ly activities also include completing administrative tasks and communicating effectively with the faculty members. In addition, this position will assist in providing department faculty with necessary patient information and monitoring their schedules.

Answer all incoming phone calls; relay messages to providers; route callers to appropriate areas (patient service center, radiology, etc.).

Coordinate patient appointment times with scheduling; contact patients and referring physician offices with test results, visit notes; assist with patient paperwork for FMLA, return to work, disability, etc.; call all patients before clinic visits to confirm appointments and remind them of needed paperwork or pre‑visit testing; close all loops in the patient scheduling process; assist with preparation of patient letters if requested;

assist with managing schedules for clinic; work with clinic nurses/staff to ensure all patient paperwork is returned and clinic schedule is correct.

Provide backup administrative support for all department sections as requested.

• Unique responsibilities dependent upon specific position:
  Patient scheduling in Epic; coordination of fellowship program(s); assisting with grant funder or research oversight visits; grand rounds coordinator; clerkship coverage; building liaison (facilities, security, etc.); coordinating special programs (e.g. Reach); coordinate/assist with special event planning/execution (e.g. Epilepsy Walk).
• Other duties as assigned.

• Associate's degree from an accredited college or university in a related field.
• OR High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization with a minimum of three years of progressively responsible office support experience.

• Proficient with Microsoft Office and other computer software/databases.
• Excellent interpersonal, written, and verbal communication skills.
• Detail-oriented with strong organizational skills, prioritization, and customer service skills.
• Ability to maintain confidentiality.
• Ability to coordinate multiple projects simultaneously, meet deadlines despite interruptions, maintain confidentiality, keep accurate records, and make independent decisions.

Shift: Days/M-F

Pay Band: B3

Salary Range: $16.54/hr - $19.86/hr

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum‑midpoint) of the position.

Recruitment Period: 9/17/25 - Until Filled

Benefits may include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, and 13 paid holidays. Full‑time employees who have been employed with us successfully for more than 6 months may be considered for the Tuition Assistance Program.

• All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
• If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and/or approved departmental Purchase Card usage.
• Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
• For Faculty Hires:
  Final candidates will be required to provide proof of completed academic degree(s) as well as post‑secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
• All employees are responsible for ensuring the confidentiality, availability, and integrity…