Financial Aid Counselor

Job Title:

Financial Aid Counselor 2

Location:

Summerville Campus

Regular/Temporary:
Regular

Full/Part Time:
Full-Time

Job

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences.

Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://(Use the "Apply for this Job" box below). make Augusta University an institution like no other. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https:// is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https:// Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://.

This position determines eligibility for and manages the awarding of student financial aid from federal, state, institutional, and other sources. The responsibilities include assisting students and families with the completion of the FAFSA, counseling and advising students and parents on the financial aid programs, reviewing documentation and maintaining accurate records, and ensuring compliance with requisite federal and state laws as well as federal, state system, and university regulations.

Ultimately, this position works to enroll and retain students who may not otherwise be able to attend or graduate without financial assistance.

Provide comprehensive counseling to students and their families regarding financial aid eligibility, available aid programs, disbursement procedures, and requirements for aid renewal. Educate students on how changes in enrollment status may affect their aid eligibility, including the implications of withdrawal and failure to meet Satisfactory Academic Progress (SAP) standards. Advise on alternative funding options such as payment plans to assist with meeting institutional deadlines and financial obligations.

Deliver high-quality customer service by assisting students and families with FAFSA submissions, documentation requirements, and navigating the federal verification process. Proactively identify and support students facing challenges that may impact their academic and financial standing. Communicate with students to resolve outstanding aid issues and provide outreach related to incomplete applications. Liaise with external agencies for fund disbursement and collaborate with internal departments, including Admissions, Registrar, Academic Advising, and Student Accounts to ensure financial aid alignment with enrollment and billing activities.

Review, reconcile, and verify financial aid data submitted via the FAFSA and supporting documentation to ensure accuracy and resolve discrepancies. Investigate rejected FAFSAs and employ…