Field Quality Senior Specialist

Overview

Step into a high-impact role where you are the face of Hussmann quality in the field. As a Senior Field Quality Specialist, you will lead complex, customer‑facing initiatives that directly shape product performance and customer satisfaction. Partnering across engineering, manufacturing, and external contractors, you will drive quality execution from product release through delivery—ensuring projects are delivered on time, within budget, and to the highest standards.

You will also play a critical role in accelerating innovation by influencing NTD, NPD, and COD processes that improve speed, efficiency, and overall execution.

• Perform field installation and commissioning and lead in root causing field reported Hussmann product issues, ensuring customer support objectives are met within budget, on time, and with required quality and functionality. Key Job functions include:
• Effectively manage field projects within budgetary guidelines
• Effectively manage individual utilization – including maintaining itinerary plans and proactively communicating to manager and leads when schedule permits special project work
• Collaborate with cross functional teams to meet project objectives, drive root cause, and mitigate customer risk
• Provide customer support related to the delivery and startup of sustaining and new products
• Participate in meeting cadences as required with cross functional teams to ensure robust support plans for field escapes, issues, large customer start up projects, and new products and controls start ups
• Champion projects to completion
• Support process improvement activities
• Oversee complex order and new product builds
• Drive cross-functional accountability related to Field Quality to mitigate customer risk
• Document onsite findings utilizing the field report creation process
• Utilize the Field Escalation process when applicable
• Perform standard FQS duties
• Conduct plant and customer site audits to identify opportunities for continuous improvement of product and processes
• Interact directly with customers, contractors, technicians, and engineering providing advanced level technical expertise in order to instill confidence in Hussmann equipment, installation, technical support, and service and will also have the experience to provide startup support on refrigeration systems and merchandisers as needed.
• This position is customer facing; therefore, professionalism is of the utmost importance as the FQS is viewed as Hussmann’s “technical expert”.
• Capable of influencing warranty expenditures by identifying and resolving issues prior to equipment start-up
• Mentor and develop emerging FQS team members in the startup and functionality of Hussmann products
• Facilitate/Coordinate Training as required
• Provide Peer to Peer Training
• Create Training Material as required
• Champion employee engagement initiatives

• Minimum High School Diploma, Technical Degree and/or Bachelor’s Degree preferred
• A minimum of 7
  
  Refrigeration/HVAC or related industry experience
• Must have advanced industry product knowledge; hands on understanding of complex refrigeration systems; and advanced knowledge of electrical controls and equipment
• Field project management experience
• Strong Microsoft Office skills, specifically Excel, PowerPoint, and Word
• Experience facilitating meetings with cross functional teams preferred
• Experience managing complex customer start ups
• Ability to speak effectively before groups of customers or employees of organization
• Manufacturing new product launch/build experience a plus
• Mobility within work facilities including manufacturing and installation sites
• Knowledgeable and/or trainable in Hussmann systems (Aftermarket, Tavant, CRM Dynamics, QMS, and Team Center)
• Up to 70% independent travel to manufacturing and customer sites

• Build efficient, realistic plans and detailed actions to achieve objectives;
  Sets priorities effectively and organizes information; holds self and others accountable to project milestones and results
• Takes accountability for getting work done; is resourceful in identifying creative solutions to difficult problems
• Demonstrates effective consulting,…