Financial Aid Assistant II - Financial Aid

Job Summary

Provide customer service and document processing support for the financial aid process. Resolve more difficult financial aid and customer service issues.

• Analyze and process financial aid documents and maintain related files (25%).
• Resolve more complex financial aid and customer service issues (15%).
• Finalize completed applications for the awards process; scans and indexes documents (15%).
• Maintain student financial aid application files and reviews for completeness (20%).
• Assist financial aid applicants by providing accurate information, appropriate materials, and procedural instructions for completing the FAFSA and scholarship, grant, and loan applications; resolve more difficult financial aid and customer service issues (25%).

• Request and post Graduate Assistantship tuition differentials each semester.
• Post external scholarships in Banner and Microsoft Access.
• Post Georgia Student Finance applications (GSFAPPs) for HOPE and Zell Miller Scholarship.
• Process HOPE and Zell Miller transient requests.
• Process Selective Service requirements and respond to related inquiries.
• Process Georgia HERO Scholarship applications.
• Process Georgia Public Safety Memorial Grant applications.
• Complete and process ad hoc scholarship verification.
• Process time sensitive athletic scholarship non-renewal letters.
• Evaluate students for Federal Work-Study eligibility.
• Review and approve scholarship thank-you letters in Scholarship Universe.
• Notify scholarship recipients in Scholarship Universe.

High School Diploma and three (3) years of related work experience.

$17.47/hr ($36,328/annual)

Valdosta State University is an equal opportunity educational institution. It is not the intent of the institution to discriminate against any applicant for admission or any student or employee of the institution based on the age, sex, race, religion, color, national origin, disability, or sexual orientation of the individual.

Applicants are required to provide:

• Professional references with current contact information.
• Documentation of academic credentials.
• Employment history.

Employment is contingent upon successful completion of a background check investigation, including a criminal background check, reference checks, satisfactory credit check, successful completion of a motor vehicle report (MVR), pre‑employment drug testing, and confirmation of credentials. Job‑specific training includes FMLA and Worker's Compensation, Budget Manager training, Purchasing Training (ePro & PCard), and Defensive Driving.