Practice Administrator

Company Overview

Headquartered in Atlanta, GA, Eye South Partners is an eye care physician services organization committed to partnering with leading physicians to build a premier network of eye care services throughout the Southeast. Eye South’s partner practices’ clinical mission is to provide high quality medical and surgical specialty eye care. Eye South supports its affiliated practices and physician partners with capital, administrative resources, operating expertise, and strategic guidance with an absolute focus on clinical quality and a patient-first culture.

Eye South’s affiliate network consists of over 40 practices with 300+ doctors providing medical and surgical eye care services at over 175 clinic locations and 20+ ambulatory surgery centers throughout Georgia, Texas, Louisiana, Florida, Tennessee, Ohio, Kentucky, Alabama, Illinois, Pennsylvania, New York, North Carolina, and South Carolina.

The Practice Administrator position provides administrative leadership and support to the practice across all clinic locations and surgery center. The position is responsible for the overall day-to-day operations of the practice, including optical, clinical, and surgical operations. They also handle budgeting and business decisions related to human resources and compliance, accounting and finance, marketing, and revenue cycle management in conjunction with the corporate headquarters of Eye South Partners.

The Practice Administrator ensures quality services are provided according to established policies and procedures and regulatory governing bodies by working in collaboration with practice physicians. The Practice Administrator ensures best practices are achieved and strategic goals are met. The position serves as a consultant to management of human resource - related issues, acts as an employee champion and change agent, assesses and anticipates HR and Operation related needs.

The Practice Administrator maintains an effective level of business literacy about the practice's financial position, operational needs, its culture, and its competition.

General Operational Responsibilities:

• Manages day-to-day operations for clinic office locations and Assisted Surgery Center (ASC)
• Identifies and recommends procedural changes and solutions practice-wide
• Acts as a liaison for the providers to relay any clinical, operational or other issues the providers may have via appropriate channel
• Ensures key performance indicators are met across all departments
• Meets with the Regional Director of Operations and Physician leadership on a regular basis to provide recommendations, reporting, and insights
• Develops insights and recommendations based on supported data and analytics to drive optimal clinical, optical, and surgical performance
• Assist with other local governance areas as defined by Eye South and Practice Managing Partners
• Assists with special projects as defined by Regional Director of Operations

Clinic and Surgical Operations:

• Manages ASC Nurse Manager, Clinical Technician Manager, and Assistant Practice Administrator
• Identifies recurring patient care and surgery scheduling issues and seeks to find solutions
• Ensures proper and efficient clinic and surgical flow. Works with providers, ASC, and Clinic Managers to develop and implement standard operating procedures for departments
• Oversees use of EHR and PM software solutions and regularly identifies and recommends areas for improvement, including relationship management with specific vendor representatives
• Troubleshoots issues daily pertaining to patient care and scheduling
• Conducts monthly manager meetings

Front Office Operations:

• Manages Office Managers
• Ensures the efficient and effective administration of the Front Office, including superb customer service, front-end revenue cycle responsibilities (insurance verification, demographic data entry, and collection of patient responsibility balances), and scheduling processes
• Conducts monthly managers meetings

Human Resources & Compliance:

• Manages Assistant Practice Administrator
• Partners with Regional Human Resources to manage staff training and development for clinic and ASC locations
• Ensures…