Computer Services Tech - Information Technology

Job Summary

Provide front‑line support of institutional users of enterprise applications, desktops, networks, and information resources.

Please note:

the university will not sponsor any new H‑1B visa petitions until further notice.

Department Summary

This position is designated as an on‑campus role that will work with the North Campus Technical Response Unit team to provide exceptional customer service and technical support to end users.

• Respond to user inquiries and resolve problems – 50% Answer user inquiries regarding software or hardware operation in order to resolve problems. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Refer complex problems to vendors or supervisor for service.
• Oversee systems operations – 20% Oversee daily operations of assigned computer systems.
• Maintain records – 15% Maintain records of daily transactions, problems, remedial actions taken, and installations completed.
• Equipment set up – 15% Set up equipment for employee and student use, ensuring the proper installation of cables, operating systems, or software.

To be successful in this role the selected candidate should have strong knowledge and hands‑on experience in the following:

• Installing and supporting office equipment including computers, printers, scanners, and other electronics.
• Install and maintain classroom equipment, including Windows and Mac computers and audiovisual systems (e.g., Extron), while monitoring computer labs and diagnosing and resolving technical issues.
• Assisting with delivery and equipment setup.
• Deploying software through an imaging process (e.g., Manage Engine or Ivanti).
• Troubleshooting various software and hardware issues. Resolving customer issues presented in‑person and over the phone.
• Training or mentoring others on operational duties to support workload.
• Documenting procedures and using a ticket system.
• Communicating effectively in written and verbal form.

Required Experience

Associate's degree and three (3) years of related work experience.

$19.21/hr ($39,964/annual)

After initial hiring, employees will be required to successfully complete the following training:

• New employee orientation
• VSU's Annual Compliance Training:
  • USGEthics Policy
  • Conflict of Interest/Outside Activities Policy
  • Drug Free Workplace
  • Sexual Misconduct and Title IX
  • Family Educational Rights and Privacy Act (FERPA)
  • Motor Vehicle Policy
  • Workers Compensation (new hires)
  • Georgia Open Records Act (new hires)
• USG Cybersecurity Training (required twice yearly):
  • Job‑specific training such as FMLA and Worker's Compensation, Budget Manager training, Purchasing Training (ePro & PCard), and Defensive Driving

If you are a qualified individual with a disability, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings, apply for a job on this site, or participate in the search process as a result of your disability. You can request reasonable accommodations by contacting Catherine Wills, in the Office of Human Resources at croark.

Valdosta State University is an equal opportunity educational institution. It is not the intent of the institution to discriminate against any applicant for admission or any student or employee of the institution based on the age, sex, race, religion, color, national origin, disability, or sexual orientation of the individual.