Manager in Training

Job Title

Manager in Training

The Manager in Training assists the Store Manager with overall operations and administrative duties. Assists in determining methods and approaches necessary to accomplish the store’s goals and initiatives. Upholds policies, procedures and standards. Promotes each sale and/or promotion, serving as an ambassador of Hibbett I City Gear to create a unique customer experience, helping to acquire and retain long‑time customers. Provides supervisory control in the Store Manager’s absence and is trained in the Store Manager’s responsibilities.

• Assist in controlling the assets of Hibbett I City Gear.
• Collaborate with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility for the entire store in the absence of the Store Manager.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Stay aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties as needed and be trained in the Store Manager’s responsibilities.
• Provide extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management or appropriate officials of potential fraud risk.

• Supervise employees in the absence of the Store Manager.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Interview, train, and develop employees; plan, assign, and direct work; and resolve problems.

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast‑paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self‑starter with initiative to take on important tasks without being asked.
• Strong attention to detail and ability to handle multiple tasks simultaneously with precision.
• Team‑player passionate about outstanding customer service and selling merchandise.