Safety & Security Officer

Safety & Security Officer

The Security Officer ensures Guest and Team Member safety throughout the park. Duties include handling and checking of guests' bags in a professional manner, as well as ensuring that prohibited items remain off park. Professional handling of a variety of situations is critical in this position. Security Officers have extensive interaction with park Guests and Team Members on a daily basis.

Crowd control for concerts and special events focusing on safety

Execute ejections from the park with approval from the Safety and Maintenance Director, Safety/Security Manager, or the On Duty Contact for Safety and Security

Conduct investigations for a variety of incidents including injuries, thefts, fights and other occurrences throughout the park

Officers will assist with Bag Check Operations on a daily basis

Handling and checking guests' bags before entering the park

Write reports/witness statements with complete detail and accurate information as needed

Handle sensitive and volatile situations in a calm and professional manner

Keep guests and bystanders calm, out of any danger areas and away from the evacuation process in the event of a ride evacuation

Have a detailed knowledge of the park to answer guest and Team Member questions in a friendly and accurate manner

Knowledge of all gates in and around the park

Operation of a variety of company vehicles including golf cart and others as needed

Professional use of the radio, telephones, and computers as needed

Assist with First Aid as needed or directed including emergency situations

Handle Guest concerns professionally and efficiently

Knowledge of Microsoft Office, Excel, Word and basic computer skills

Operation of the dispatch center on a daily basis

Dispatching units to calls as needed

Dispatching maintenance to ride calls

Must be willing to work outside of his or her zone of assignment to fulfill general park needs on occasion

Ensure compliance with all Herschend Family Entertainment and Wild Adventures policies and procedures

Represents the company to guests and other team members in a positive and friendly manner

Satisfies Wild Adventures' standards for performance and conduct. For example, reports to work regularly and on time

"Create Memories Worth Repeating" for our Guests by exceeding guest expectations

Perform other duties as assigned

FREE Season Admission to Wild Adventures For You and One Guest

Complimentary Tickets to Give to Others

Exclusive Team Member Events

Park Wide Discounts

Internal Promotions / Career Development Opportunities

Team Member Recognition and Prizes

Wholesome, family-oriented work environment

The position requires outdoor work in all weather conditions and in the presence of dust and odors. Team Members are susceptible to exposure of various chemicals, bodily fluids blood-borne pathogens, and prolonged exposure to sunlight or rainy conditions.

Customer Oriented
- Ability to take care of the customers' needs while following company procedures

Friendly
- Ability to exhibit a cheerful demeanor towards others

Honesty / Integrity
- Ability to be truthful and be seen as credible in the workplace

Initiative
- Ability to make decisions or take actions to solve a problem or reach a goal

Ethical
- Ability to demonstrate, conduct, and conform to a set of values and accepted standards

Communication, Oral
- Ability to communicate effectively with others using the spoken word

Communication, Written
- Ability to communicate in writing clearly and concisely

Patience
- Ability to act calmly under stress and strain, and not be hasty or impetuous

Conflict Resolution
- Ability to deal with others in an antagonistic situation

Reasoning Ability
- Ability to apply common sense understanding to carry instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

Decision Making
- Ability to make critical decisions while following company procedures

Safety Awareness
- Ability to identify and correct conditions that affect employee safety

Self-Motivated
- Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative

Time…