Broadband Specialist

Since 1995, Mediacom Communications has become a coast‑to‑coast presence with operations in 22 states and a team exceeding 4,000 people. Our mission is to bridge the digital divide between America’s major cities and its smaller regions by offering faster, more reliable internet service, free digital and HD TV choices, and advanced home security and phone service.

Broadband Specialist I (Field Technician) – Primarily focused on new installations of cable television and broadband services. You will operate a company van, visit customer homes, and represent Mediacom. Duties include installation, changes of service, additional outlet installation, disconnection of service, payment collection, and special customer requests.

• Company‑provided vehicle and gas card
• Paid on‑the‑job training with opportunities for rapid promotion
• Company‑provided tools, tablet, and phone
• Health, vision, and dental insurance
• Paid vacation, holidays, and flexible paid time off
• 401(k) with generous company match
• Pay increases through self‑guided training
• Performance bonus potential
• Employee discounts on Mediacom services; where unavailable, reimbursement for internet/cable services is provided
• Education enrichment up to $5,000 per year for qualified employees
• Company‑provided uniforms and boots
• Employee Wellness Program

• Complete customer drop installations, from tap to antenna terminals, in single and multi‑unit dwellings, including pre‑wired units
• Perform new connects, reconnects, disconnects, add outlets, install/remove converters, upgrade or downgrade services
• Analyze picture quality and judge acceptability of cable service
• Use connectors, fasteners, and wiring tools; operate hand and power tools as required
• Complete appropriate paperwork per system management procedures
• Read signal levels with field strength meter; adjust levels; install connectors on drop cable; maintain clearances; install tap‑off devices
• Climb poles with proper safety equipment, ladders, or other structures
• Lift and carry loads up to 100 lbs. and work in confined spaces such as crawl spaces
• Use VOM or DMM to check for open, short, AC and DC voltages
• Read blueprints for drop system layouts
• Inform customers of FCC rules and company policies
• Drive company vehicles, operate bucket truck, and maintain vehicle upkeep
• Generate additional revenue through sales techniques and product information
• Perform clean‑up and salvage of wrecked materials; provide assistance to other employees as directed
• Adhere to applicable codes, requirements, guidelines, company procedures and safe work practices during installations and changes of service

• No prior experience required
• High school diploma or GED
• Valid driver’s license with satisfactory driving record
• General mechanical and consumer devices knowledge
• Ability to interact and communicate with customers and coworkers
• Ability to work in high or tight spaces
• Ability to work in all weather conditions and at various heights
• Ability to work flexible hours, including evenings, weekends, holidays, and overtime as needed

• Frequent handling of heavy objects (approximately 50‑100 lbs.) and heavy hand tools

Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management;

rewards; promotions; training and development; reassignments; discipline; and separations.

The salary range for this position is $14.25 – $15.25 an hour. When making a job offer, we consider factors such as years of related work experience, relevant skills and qualifications, education level, and certifications/licenses.