Case Manager

Case Manager

Goodwill Industries of the Southern Rivers – Valdosta, GA.

Our Mission Department is currently seeking a Case Manager to support and join our Valdosta Education and Training Center.

• Assists trainees in meeting their ISP (Individual Service Plans) goals by monitoring behavior, following a daily training schedule, actions, decision-making skills, communication skills, and completed work assignments
• Facilitates daily class sessions on essential characteristics of being a good worker and supports job retention, including (but not limited to): how to job search, resume writing, interviewing, job retention, career advancement, money management, organization, handling stress, and conflict resolution
• Completes intake paperwork before the client starts in training
• Generates a monthly progress report for individual clients
• Completes SOAP notes and case notes based on observations of trainees in a classroom and hands‑on training environment
• Trains workforce development clients on daily responsibilities and hard skills in a variety of industries (retail, food service, customer service, janitorial, warehouse, and administrative)
• Provides clients with referrals to community resources outside of the Goodwill services
• Communicates with the referring caseworker/case manager to collaborate on the best action plan
• Maintains knowledge and understands curriculum task outlines
• Researches the client’s diagnosis to plan for work accommodations properly
• Individualizes and varies training for non‑traditional clients
• Attends resource fairs and events to promote services
• Explores technology to create work accommodations or maximize training for people with disabilities
• Other duties as assigned by the Education and Training Center Manager

• Bachelor’s degree from an accredited college in Counseling, Psychology, Social Work, Education, or a related field
• Minimum 4 years of progressive work‑related experience
• Ability to think critically, evaluate, and make decisions without immediate supervision
• Be able to support the design, development, and implementation of new instructional programs
• Strong communication skills and ability to work with a diverse population
• Good driving record and a personal vehicle
• Master’s degree in Vocational Rehabilitation, Counseling, Psychology, Social Work, or an Education field; preferred
• Previous work experience in workforce development, occupational skills training, case management, or a related field

• Medical, Dental, and Vision insurance
• A generous paid time off (PTO) plan
• 401(k) with a company match

We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. Goodwill SR is an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.