Public Transit Regional Manger

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Full Time Homerville, GA, US

30+ days ago Requisition

Salary Range: $70,000.00 To $ Annually

Regional Manager

Operations | Varies by region | Full-Time | Exempt

Reports To

Director of Operations

Team Size

Dispatchers, drivers, and site staff within assigned region

Travel

Up to 40% within assigned region

FLSA Status

Exempt

$70,000 – $110,000 annually, based on region size and contract scope

About Tran South

Tran South is a national holding company that owns and supports a family of leading transportation providers across the United States. We provide the capital, systems, and leadership that empower our operating companies to serve healthcare, government, and community partners with excellence across NEMT, EMS, and Transit service lines.

Role Summary

The Regional Manager owns transportation service delivery for an assigned region or contract. The role is accountable for the operational performance, staffing, compliance, and financial results of that region, and is the senior company representative to the contracting agency locally. When service fails in a region, the Regional Manager owns both the immediate recovery and the fix that prevents recurrence.

Key Responsibilities

Regional Service Delivery

• Own daily transportation operations across all locations within the assigned region.
• Meet contract performance standards for on-time performance, trip completion, and service quality.
• Direct dispatch and scheduling priorities to match capacity against demand.
• Lead service recovery when weather, staffing, or vehicle issues disrupt operations.
• Supervise dispatchers, drivers, and site staff; set expectations and hold the team accountable.
• Manage staffing levels, scheduling, and overtime within budget.
• Partner with Talent Acquisition to fill driver and dispatch vacancies ahead of service need.
• Conduct performance management, coaching, and corrective action for regional staff.
• Support driver retention through engagement, recognition, and prompt issue resolution.

Compliance and Safety

• Maintain compliance with DOT, FMCSA, ADA, and contract-specific operating requirements.
• Ensure driver qualification files, licensing, and certifications stay current.
• Enforce vehicle inspection, hours of service, and drug and alcohol testing requirements.
• Investigate accidents, incidents, and complaints; document findings and corrective action.

Client and Agency Relations

• Serve as the primary local contact for contracting officers and agency representatives.
• Respond to agency inquiries, service complaints, and performance reviews.
• Represent the company in community and stakeholder meetings within the region.

Financial and Asset Management

• Manage the regional operating budget, including labor, fuel, and operating costs.
• Partner with Fleet on vehicle availability, maintenance scheduling, and utilization.
• Report regional performance, staffing, and cost metrics to the Director of Operations.
• Identify and implement efficiency improvements in routing, staffing, and vehicle use.

Qualifications

Required

• High school diploma or equivalent; bachelor's degree preferred.
• 3+ years of transportation, transit, or logistics operations management experience.
• Demonstrated experience supervising dispatch and driver staff.
• Working knowledge of DOT and ADA requirements for passenger transportation.
• Valid driver's license with an acceptable motor vehicle record.
• Sound judgment managing service disruptions, personnel issues, and agency escalations.
• Working proficiency with dispatch, scheduling, and telematics platforms.

Preferred

• Experience with non-emergency medical transportation, paratransit, or fixed-route transit.
• Experience managing federal, state, or municipal transportation contracts.
• Familiarity with CTS Trip Master, Samsara, or comparable operating systems.
• Budget ownership experience.

What We Offer

• Comprehensive health, dental, and vision insurance.
• Generous PTO and paid holidays.
• Professional development budget and learning opportunities.
• Semi-monthly pay, processed on the 6th and 21st of each month.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Activity

Frequency

Notes

Frequently

At desk or…