Communications Center Operator

Job Summary

The Communications Center Operator position supports incoming, outgoing, inter‑organization, and interdepartmental calls to and from the hospital. The operator is responsible for the operation of a complex multiple‑position switchboard, answering all incoming and outgoing calls to the main switchboard and transferring calls appropriately and efficiently. The operator manages hospital codes and alarms, receives and transmits messages, and performs code duties. The operator maintains the wireless pager system by keeping records of pager assignments, distributing and repairing pagers.

Does related work as required. Work is subject to shift assignment over a 24‑hour, 7‑day per week period. Must be able to work varied shifts which will include weekends and holidays.

• Handles incoming and outgoing calls on a multi‑position console.
• Announces all codes and enters information into the computer system, for immediate beeper notification of all code teams.
• Monitors and implements emergency procedures such as hotlines, disaster plans, and cardiac arrest and respiratory alarms, etc., and keeps records of procedures performed.
• Program or swap beepers for all hospital staff. Provide beeper forms and notification to staff when a beeper is available.
• Places long distance calls.
• Sets up teleconference meetings.
• Maintains a current directory of Medical Center telephone numbers of offices and personnel.
• Provides information regarding changes in locations of various hospital units and functions.
• Gives complex information regarding various Medical Center divisions and offices.
• Refers incoming and outgoing calls to the proper locations.
• Follows all department procedures as noted in Department Policy and Procedure manual.

Experience: One year of experience where the primary function of the position was the operation of a complex multiple‑position switchboard and/or customer service. Preferred.

Education: High school or equivalency diploma.

Other: Good knowledge of office procedures, terminology, and equipment; ability to understand complex oral and written instructions; ability to effectively use computer applications such as spreadsheets, word processing, calendar, e‑mail and database software; ability to read, write, speak, understand, and communicate in English sufficiently to perform the essential duties of the position; ability to get along well with others; pleasant speaking voice and clear enunciation;

initiative; tact; poise; good judgment; physical condition commensurate with the demands of the position.