Guest Service Ambassador

What Makes FLIK Click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

The Guest Service Ambassador (GSA) is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives and staff members at all times. Located at the Front Desk, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit.

Work Schedule will include evenings and weekends as necessary

Salary: $22 - $23 / hour

• Provide high-level internal and external customer support
• Greet employees and visitors, welcome visitors with a smile and maintain eye contact throughout the interaction.
• Assist in making space reservations using an online tool and escorting guests throughout the office
• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
• Coordinate luggage drop‑off and pick‑up
• Manage the access badge process for employees and visitors according to client standards
• Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen
• Provide general travel support (arranging for transportation, providing directions, etc.)
• Coordinate and arrange basic office equipment repairs and maintenance
• Carry out instructions for security, fire, health and safety guidelines
• Provide first‑line support for basic office technology
• General administrative support
• Interface with vendors to provide seamless customer support
• Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
• Maintain a strong awareness of business activity and communicate all updates with your team members.
• Communicate and interact effectively with all other departments.
• Conduct opening and closing walkthroughs when business requires

• A genuine sense of hospitality, with a commitment to delivering the Platinum Service(R) Standard in all aspects of the GSA job.
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.
• Two to three years' experience in a client service / reception position within a hospitality or corporate environment.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the…