Workforce Management Coordinator Vallejo, CA

Job Category:
Workforce Management/Scheduling

Overview:

Directly responsible for monitoring phone calls and emails for our current workforce to ensure optimal staffing is maintained throughout the day.

Responsibilities:

• Receiving phone calls from associates who are unable to fulfill their scheduled shifts and communicating the absence to the appropriate department.
• Coordinating the covering shifts left open due to associate absences by contacting associates who may be available to work and adding the shift to the schedule in UKG.
• Performing day‑of timekeeping functions for all departments, including processing timecards, entering missing punches, comments, and pay codes.
• Maintaining the schedules on the day of, adjusting shifts, transferring associates between locations, and solving scheduling issues.
• Communicating trends in guest demand, associate absences, and/or schedule changes to the Scheduling Team for adjustments in future schedules.
• Coordinating the resolution of associate scheduling concerns by directing the associate to the appropriate scheduler, leadership team, or resolving the concern themselves.

Qualifications:

• Must be 18 years of age.
• Must be able to work outdoors in a variety of weather conditions.
• Must have a working knowledge of Microsoft Excel, Word, and PowerPoint.
• Must have the ability to stand, sit, and walk for long periods of time.
• Must be able to speak fluent English and communicate effectively, including the ability to read, speak, and write in English.
• Must possess good analytical and problem‑solving skills.
• Must be able to work flexible hours, including nights, weekends, and holidays.