Operating Room Scheduling Clerk G4

Essential Functions:

• Scheduling
• Prioritize cases/referrals utilizing established guidelines
• Contacts patient to schedule exam/procedure and return appointments according to established procedures and scheduling guidelines, when applicable
• Check daily schedules to ensure full booking, this includes coordinating patients who want to be seen on the same day or who may be able to be seen sooner than scheduled appointment
• Cancel and reschedule appointments when needed
• Coordinate the scheduling of exam/procedure rooms
• May close referrals utilizing established guidelines
• Utilize protocols to determine and communicate proper patient preparation, coordinate lab tests, inform of cost share obligations and conduct screening questionnaires, when applicable
• Communicate through use of technology to providers’ office to ensure order(s) has been placed
• Pend orders for required tests as appropriate
• Refer patients to other resources as needed (e.g., eligibility and financial support services, business office, member services, medical secretaries)
• Follow defined KP Health Connect workflows
• Check schedules for completeness and accuracy – verify discrepancies and coordinate any changes with the supervisor.
• Prepare daily schedule, make copies and distribute to designated departments, when necessary.
• Secure patient charts and preoperative reports, i.e., history/physical, lab, x-ray, EKG, informed consents, etc., in advance of exam/procedure.
• Maintain open communications with all departments to ensure receipt of all material.
• Notify all departments in a timely manner within the center of any changes in the schedule, i.e., add-ons, cancellations and no shows.
• Collect and calculate statistical data and prepare type routine reports and other reports as requested.
• Answer telephones, relay pertinent information to callers, and respond to messages.
• Keep nursing informed of individual patient and/or family concerns or problems.

Grade: 4