Workforce Management Coordinator Vallejo, CA

Workforce Management Coordinator

Vallejo, California

Overview:

Directly responsible for monitoring phone calls and emails for our current workforce to ensure optimal staffing maintained throughout the day.

Responsibilities:

• Receiving phone calls from associates who are unable to fulfill their scheduled shifts and communicate the absence to appropriate department.
• Coordinate the covering shifts, left open due to associate absences, by contacting associates who may be available to work and adding the shift to the schedule in UKG.
• Perform the day of timekeeping functions for all departments. Processing timecards, entering missing punches, comments, and paycodes.
• Maintaining the schedules on the day of, adjusting shifts, transferring of associate between locations, and solving scheduling issues.
• Communicate trends in guest demand, associate absences, and/or schedule changes to the Scheduling Team, for adjustments in future schedules.
• Coordinate the resolution of associate scheduling concerns, by directing the associate to the appropriate scheduler, leadership team, or resolving the concern themselves.

Qualifications:

• Must be 18 years of age.
• Must be able to work outside in variety of weather conditions.
• Must have a working knowledge of Microsoft Excel, Word, PowerPoint.
• Must have the ability to stand, sit and walk for long periods of time.
• Must be able to speak fluent English and must be able to communicate effectively, including the ability to read, speak, and write in English.
• Must possess good analytical and problem solving skills.
• Must be able to work flexible hours, including nights, weekends and holidays.