Residence Department Assistants; Solano Campus

Residence Life Department Assistants (Solano Campus)

Apply now Job no: 561906
Work type: Student Assistant
Location: Maritime Academy, Cal Poly - Solano Campus (Vallejo)
Categories: Administrative, Temporary, Part Time, On-site (work in-person at business location), Unit 15 - CSUEU - Student Assistants

Note:
This position is open only to current Cal Poly Maritime Academy–Solano Campus students

Working Title:Residence Life Department Assistants (Solano Campus)

Classification

Title:

Student Assistant

Department Name:Residence Life

Time Base: Part-time

Hours to be Worked:Up to 20 hours per week

Supervisor's Name: DRL/ Residence Life Professional Staff

Pay Plan:Hourly

Bargaining Unit:CSUEU, Unit 15 Student Assistants

Employment Type: Temporary

Pay Rate:

• Hourly Rate: $17.50

Job Summary:

The Residence Life Department Assistants (RLDA) has primary responsibilities in providing administrative and logistical support to the Residence Life Department, as well as principal obligations in customer service to university residents, guests, parents, families, and university faculty, staff, and other officials. The RLDA will provide the bulk of this work to the department through assignments within the Residence Life Office and its residence halls to assist in maintaining the ongoing day-to-day operations of the Department.

The RLDA’s traditional work schedule will vary to meet the posted hours of operation for the Residence Life Department (8am-8pm), as well as additional obligations to the Department during higher volume periods of the academic year. The RLDA is a member of the Residence Life Student Staff and is supervised by Residence Life Professional Staff. In the event of a vacancy, RLDA staff may be asked to cover additional hours.

Additionally, other duties beyond standard in-office variety work may routinely be included as part of this position to meet the needs of the residents and the Department.

About the Cal Poly Maritime Academy:

Cal Poly Maritime Academy, located in Vallejo, California, is the only degree-granting maritime academy on the West Coast and a nationally recognized public maritime university on the Solano Campus of California Polytechnic State University. It prepares students for leadership roles in maritime operations, engineering, logistics, business, global supply chains and national security. Through Cal Poly's Learn by Doing philosophy, students train hands-on in classrooms and labs and aboard the Training Ship Golden Bear.

For more information, visit maritime.calpoly.edu .

As part of the California State University, the nation's largest public four-year university system, Cal Poly employees contribute to a broader mission of advancing knowledge, creating opportunity and serving the people of California.

• Assist the Residence Life Department with customer service and front desk operations, which include:
• Greeting and check-in of guests; phone and email correspondence with students, families, faculty, staff, and other officials for a variety of simple to complex issues, referrals to various university departments, referrals to campus resources with overall general inquiries, assistance with procuring campus information based on request, and assisting with additional customer service needs.
• Appropriately utilize departmental databases and online systems (after successfully completing the required onboardings and trainings) containing sensitive student and university information necessary for the operation of the Residence Life Department, including but not limited to:
• Office 365 platforms (Outlook, SharePoint, Bookings, etc.), Passport, Star Rez, Jot Form, MetaBIM, Sling, Adobe Suite, Canva, Doodle, Linktree, Guidebook, and others.
• Access and operate multiple key management systems (Stanley Best,…