Customer Service Representative

Overview

Your Opportunity

Customer Service Representative (Bilingual)

California Check Cashing Stores
Vallejo, CA

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.

Many of our senior leaders launched their careers in this dynamic entry level position, so you’ll receive hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!

• Compensation — The hourly wage for the position is $21.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
• Benefits & Perks — Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system with e-learning modules to boost professional and personal development.
• Cross-brand training to move into opportunities at any of our eleven brands across the country.
• Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Medical insurance options including telemedicine and health accounts (HSA/FSA).
• 401(k) and Roth 401(k) with company match.
• Company-sponsored Life and AD&D Insurance.
• Voluntary benefits options including dental, vision, disability, supplemental life, accident, critical illness,  protection, legal services, and pet insurance.
• Employee Assistance Program with mental health resources and life coaching.
• Discount Marketplace with exclusive retailer discounts.
• Paid time off that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers.

* Based on current benefit offering, which is subject to change with or without notice. Some benefits are subject to terms in governing plan documents.

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office when applicable, including on-site vehicle appraisals, store errands, and external marketing; participate in in-store and community events.
• Maintain store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct opening/closing procedures, including management of vault and cash drawer as needed.
• Uphold compliance with company policies and all applicable laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic environment and manage multiple tasks to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time in-person schedule, including weekends (minimum 40 hours per week).

* Store hours and minimum hours may be changed at the discretion of the Company. Speak with your recruiter for the latest requirements.

• A high school diploma or equivalent.
• Excellent verbal and written communication skills with a professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required, with results considered in accordance with applicable…