Application Support Analyst

Napa Valley College is seeking an Applications Support Analyst for the Institutional Technology department.

The incumbent in this position will be providing technical, procedural, and process support for assigned functional areas for application and Enterprise Resource Planning (ERP) programming; providing user training and support; designing, developing, implementing, and maintaining complex and technical portions of application programming and reporting; and functioning as a project leader for software development.

This job reports to the Director, Institutional Technology (IT) Operations.

This is a full-time, 12-months-per-year, classified position. The salary has an appropriate placement on range 30 of the current Classified Salary Schedule. The starting salary range is $81,674 to $94,548/year, with future steps up to $114,924/year. Placement is made based on experience. The college offers a fringe benefit package including medical, dental, vision, disability and life insurance, employee assistance program, and public employee retirement system membership.

• Administers applications and operations for functional areas of the college (e.g. finance, human resources, student, financial aid, etc.) for the purpose of ensuring availability of services to authorized users.
• Coordinates with other IT professionals at the college (e.g. cross-training, scheduling, etc.) for the purpose of ensuring cross-functionality and IT coverage for the college.
• Designs a variety of programs (e.g. reports, queries, software interfaces, etc.) for the purpose of ensuring effective and efficient use of the acquired software applications.
• Maintains software applications for functional areas of the college (e.g. business applications, student records software, software upgrades, interface scripts, report generation, etc.) for the purpose of ensuring efficient operations under the college's standards.
• Manages assigned projects and program components (e.g. applications interfaces, updated applications software, etc.) for the purpose of delivering web-services in compliance with established guidelines and objectives.
• Participates in a variety of planning and development activities (e.g. long-term plans, required updates, new applications, etc.) for the purpose of providing information to support web needs and requirements for the college.
• Prepares written materials (e.g. procedures, system level documentation, reports, etc.) for the purpose of documenting activities, providing written reference, and conveying information.
• Provides user training and support for the purpose of functioning as a project leader for software development.
• Recommends equipment, supplies, and materials (e.g. applications software that meets system requirements, migration to updated software, etc.) for the purpose of acquiring required items and completing jobs efficiently.
• Researches a variety of work-related topics (e.g. trends, products, equipment, tests, etc.) for the purpose of recommending procedures and purchases.
• Responds to inquiries from a variety of sources (e.g. staff, administrators, college personnel, outside vendors, service providers, etc.) for the purpose of providing technical assistance and support.
• Troubleshoots malfunctions (e.g. incorrect information generated from queries, software bugs, etc.) for the purpose of resolving operational issues and restoring services.

• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

Skills, Knowledge and Abilities:

SKILLS are required to perform multiple, highly complex, technical tasks with a need to routinely upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: utilizing pertinent network, application, operating system monitoring and troubleshooting software; adhering to safety practices; planning and managing projects; and preparing and maintaining accurate records.

KNOWLEDGE is required to perform algebra and/or geometry; review and interpret highly technical information, write technical materials, and/or speak persuasively to implement desired actions; and analyze situations to define issues and draw conclusions. Specific knowledge based competencies required to satisfactorily perform the functions of the job include: current, legacy, and emerging operating systems; environments and network protocols; programming languages; fundamental database architecture and structures;
Inter/Intranet applications; data security; project management; processes; and methodology.

ABILITY is required to schedule activities, meetings, and/or events; often gather, collate, and/or classify data; and consider a variety of factors when using equipment. Flexibility is required to independently work with others in a wide variety of circumstances; work with data utilizing defined but different processes; and…