Chief Operating Officer

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Full Time Vallejo, CA, US

2 days ago Requisition

Salary Range: $ To $ Annually

The Chief Operating Officer (COO) serves as the senior operational leader of the organization and is responsible for translating the company's vision into consistent operational execution across all locations.

This is a highly engaged, field-oriented executive leadership role. The COO maintains a visible presence throughout the organization, working alongside operational leaders to develop leaders, strengthen systems, remove organizational barriers, and ensure operational excellence. The COO builds organizational capability by improving decision-making, strengthening accountability, and designing systems that enable the organization to perform consistently without unnecessary executive intervention.

Working in close partnership with the President/CEO and executive leadership team, the COO ensures the organization's people, systems, and operational performance support the company's long-term growth while preserving its culture and values.

• Provide executive leadership, coaching, and mentorship to operational leaders throughout the organization.
• Establish clear leadership expectations, decision authority, and performance standards that promote consistency across all locations.
• Strengthen leadership capability and business acumen throughout the organization by developing managerial judgment, accountability, coaching effectiveness, critical thinking and leadership succession.

• Assume overall responsibility for operational performance across all company locations.
• Maintain a visible and engaged presence throughout company operations ensuring operational execution remains aligned with the company's strategic objectives.
• Translate strategic priorities into consistent execution through clear ownership, disciplined follow-through, and defined decision authority.
• Ensure consistent execution of company standards, operating procedures, safety expectations, regulatory compliance, financial objectives, and guest experience initiatives.
• Promote cross-functional collaboration to achieve shared organizational objectives.
• Partner with operational leaders to optimize labor, operating expenses, resource allocation, and site performance while maintaining exceptional guest experience.
• Ensure significant operational incidents, customer damage claims, and corrective actions are resolved consistently and effectively.

• Continuously refine leading indicators, key performance indicators (KPIs), and forecasting processes to anticipate business needs, improve resource planning, and enable proactive operational decision-making.
• Design, implement, and strengthen operating systems, workflows, management disciplines, and organizational practices that improve consistency, increase organizational capacity, and support long-term scalability.
• Establish operating rhythms, performance review processes, and management systems that enable leaders to identify, address, and resolve issues before executive intervention becomes necessary.
• Leverage operational metrics, reporting, and performance data to strengthen decision-making and improve organizational performance.

• Lead strategic initiatives that strengthen organizational capability while reinforcing organizational principles.
• Partner with the President/CEO and executive leadership team to establish priorities, allocate resources, and execute the company's long-term strategic objectives.
• Provide the President/CEO and executive leadership team with timely assessments of operational performance, organizational risks, and emerging business needs to support strategic decision-making.
• Partner with the President/CEO and executive leadership team to achieve operational and financial objectives through disciplined execution, sound resource allocation, and continuous improvement.
• Evaluate organizational performance to identify opportunities that improve efficiency, consistency, safety, financial results, guest experience, and long-term growth.
• Assume responsibility for operational P&L performance across the organization.
• Improve profitability through disciplined management of labor, operating expenses, and operational efficiency.
• Utilize operational and financial data to identify…