Team Leader, Management

Team Leader Integrated Health and Resource Team, IHART Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve.

Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development that staff can utilize throughout their career.

IHART is a mobile community resource team comprised of non-police personnel that will provide timely response – with a targeted response time of 10-12 minutes in the city of Vallejo. IHART will provide welfare checks, screening, and assessments to link residents to resources based on their specific and urgent mental and behavioral health needs. IHART mobile community resource unit will provide trauma-informed responses and linkages for mental and behavioral health and social services related calls, thus reducing the role of police and improving outcomes for individuals experiencing mental health- and social services-related crises.

IHART will have partnerships with community system partners, to include, but not limited to, hospital emergency departments, Fire/EMS departments, SCBDHS’ mobile crisis team to provide 12-hour alternative response services to low-level 911 calls from Vallejo Residents. IHART response will focus on de-escalation, mitigation, and prevention of repeated emergency situations. Implementation of the IHART Program will build a collaborative network of service providers to allow for a safer response to behavioral health, quality of life and low threshold medical calls.

Data collection activities from the IHART Program will support opportunities for evaluation and inform strategies for improvement.

The IHART Team lead is expected to be a pivotal leader who ensures the effective internal management of a 12-hour alternative response unit to low-level 911 calls from Vallejo residents. They will assist the IHART Program Manager in overseeing daily operations and guide the team’s efforts in alignment with IHART’s strategic vision. The Team Lead plays a critical role in shaping the program’s culture, cultivating an inclusive and thriving environment where every team member can contribute to and achieve the mission of IHART.

• Program Oversight and Coordination:
  • Support the Program Manager in providing oversight to the IHART Program.
  • Monitor and coordinate weekly dispatch log through VPD.
  • Support the Program Manager with daily program operation.
  • Monitor and report shift vacancies.
• Direct Services:
  • Provide direct services to program participants, including crisis intervention, assessments, and connection to community-based resources.
  • Serve as the primary point of contact for an assigned caseload.
• Collaboration and Implementation:
  • Collaborate with the Program Manager to implement program models in accordance with delivery outcomes.
  • Support compliance with evidence-based practices.
  • Participate in the delivery of training and program presentations as assigned.
• Community Engagement and Outreach:
  • Actively engage in the program’s outreach campaign and collaborate with other departments on media and outreach materials.
  • Facilitate community involvement and advocacy efforts.
• Committees and Meetings
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  • Contribute to assigned committees and meetings, representing the IHART Program in Vallejo, and other meetings.
  • Attend and…