Clinical Services Manager – MCS

• Support clinics through immediate response to adverse events and CMS surveys
• Complete safety snapshots and internal audits
• Coach teams on quality improvement plans and governance processes
• Provide onsite support for CMS surveys and other regulatory inspections
• Ensure compliance with relevant standards
• Conduct deep-dive coaching and upskilling sessions for clinic team members
• Focus coaching on clinical drivers such as hospitalizations and patient safety concerns
• Attend and actively participate in meetings
• Coach struggling teams and visit facilities in person as needed
• Complete action plans with team members
• Collaborate with leadership to identify priority clinics not meeting goals
• Remove barriers to performance improvement through root cause analysis and coaching
• Provide clinical outlier support focused on hospitalizations and quality
• Leverage support from various clinical roles
• Perform other duties as assigned

• Clinical and prior leadership experience required: RN
• Education to commensurate with RN license
• Minimum 2 years nephrology experience
• Experience leading clinical function or managing nurses
• Experience in teaching adult learning with demonstrated ability to communicate technical/medical information in lay terms
• Intermediate computer skills in Word, Excel, and Power Point
• Ability to create presentations and use the internet effectively
• Current license as RN
• Current driver’s license, reliable transportation, and vehicle insurance in the state of residence
• Regional travel up to 75% of the time
• Availability for evening and weekend work as needed
• On-site presence in facilities 3–4 days per week
• Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position
• Ability to lift 5 to 50 lbs unassisted
• Ability to stand, sit, stoop, walk, stretch, reach, and use full range of body motions
• Manual dexterity for specific equipment and ability to use a computer keyboard and peripherals
• Ability to differentiate colors on a test strip may be required
• Preferred:
  Bachelor’s degree in associated field
• Preferred:
  Experience in CQI methodology and techniques
• Preferred:
  Basic understanding of state and federal regulations and requirements
• Preferred:
  Current CPR certification
• Preferred: CNN or CSN, Bonet Certification within 2 years of employment

Demonstrates strong clinical leadership and coaching abilities, with a focus on quality improvement and compliance in healthcare settings. Proficient in conducting audits, training teams, and ensuring adherence to regulatory standards.

• Registered Nurse (RN)
• Nephrology Experience
• Clinical Leadership
• Adult Learning Instruction
• Quality Improvement Methodology

• Clinical Audits
• Coaching
• Root Cause Analysis
• Presentation Creation
• Technical Communication

• Collaboration
• Problem-Solving
• Communication

• Current RN License
• CPR Certification
• CNN or CSN Certification

• CMS Surveys
• Regulatory Compliance
• Quality Improvement Plans
• Clinical Governance
• Patient Safety

• Microsoft Word
• Microsoft Excel
• Microsoft Power Point
• Internet Proficiency