Student Manager - Recreational Sports Programs and Facility Operations

Definition&Purpose

Under the supervision of the Assistant Director—Recreational Sports Programs and Facility Operations, the Student Manager—Recreational Sports Programs and Facility Operations is responsible for managing the Frontline Services Student Assistants, Facility Supervisors and Lifeguards. This position supervises a staff of 50 to 60 and works closely with the recreational sports leadership team. This position requires effective communication with staff and participants regarding programs, services, policies, and emergency response.

This position is based at the Cal Poly Maritime Academy on the Cal Poly Solano Campus in Vallejo, CA.

• Must be a currently enrolled student at Cal Poly with a minimum of 6 units. Graduate students must carry 4 units
• Current American Red Cross certification (or equivalent) in the following:
  Adult First Aid, CPR, and AED is required within 30 days of hire, training provided by ASI.
• Previous experience working in a gym, weight room facility, or sports complex preferred.
• Facility security experience preferred.
• Supervisory experience preferred.
• Exhibit a developed sense of critical thinking, conflict management and problem‑solving skills.
• Ability to efficiently manage multiple tasks simultaneously.
• Ability to stay focused while working in a high-volume, fast‑paced environment.
• Ability to be flexible and adapt to change.
• Ability to work cooperatively with others or independently, as the situation requires.
• Ability to work with various populations.
• Ability to empathize and connect with others in an appropriate manner.
• Ability to handle confidential information according to ASI policies and procedures.
• Excellent oral and written communication skills.
• Confidence to take risks and explore new ideas.
• Display a high level of attention to detail.
• Experience developing and conducting assessments and reporting and analyzing results.
• Confidence to supervise peers.
• Knowledge of Windows based computer systems (Microsoft Office).
• Awareness of safety and risk‑management procedures.

• Supervise, schedule and manage daily operations for staff of 50 to 60 student employees.
• Assist in training employees in essential duties, customer service and risk management.
• Initiate and/or manage staff coaching, discipline and feedback for staff area.
• Participate in leadership development training with immediate supervisor and student manager leadership team.
• Complete weekly administrative duties, including but not limited to service requests, developing agendas and conducting regular staff meetings.

• Ensure all area manuals, procedures and resources are accurate and easily available to staff.
• Effectively manage applicable internal and external communication outlets.
• Maintain knowledge of all ASI and staff area policies, enforcing as necessary.
• Serve as an information source of Recreational Sports, Physical Education and Aquatics Center (PEAC), Bodnar Field, Morrow Cove, Sport Court, and ASI programs and services.
• Produce regular reports, reviews, and assessments of staff area.
• Maintain a positive and professional work environment.
• Maintain familiarity with emergency response protocol.
• Attend all meetings, workshops, and retreats.
• Provide quality customer service to all staff and customers.
• Demonstrate an understanding of effective and efficient resource management.
• Maintain working knowledge of the Fusion software to support staff, students, and participants as needed. Exhibit punctuality and dependability by maintaining a consistent work schedule.
• Maintain the integrity of the ASI philosophy and brand.
• Abide by and enforce all ASI and campus security regulations regarding confidential and private information.

• Communicate policies and standards of conduct to customers, students, and employees participating in the facility.
• Assume responsibility for all aspects of ASI Recreational Sports, Physical Education and Aquatics Center (PEAC), Bodnar Field, Morrow Cove, and Sport Court operations in the absence of full‑time staff.
• Ensure safe and responsible operation of Physical Education and Aquatics Center…