CRM Operations Analyst

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Serve as an operations analyst and subject matter expert for the company’s opportunity pipeline and customer relationship management(CRM) system. Work closely with internal customers to manage licensing, provide training and guidance on pipeline and relationshiptrackingbest practices, maintain documentation, and solve end-user inquiries. Conduct pipeline analytics and create and execute reports and dashboards. Develop documentation and communications for end-users. Conduct user acceptance testing of system enhancements.

Due to the nature of work performed within this facility, U.S. citizenship is required.

You Have:

Experience with Salesforce

Experience with Microsoft Word, Excel, Outlook, and Power Point

Ability to perform system analytics

Possession of strong written and oral communication skills, to communicate with audiences varying in size and seniority

Possession of strong organizational skills

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.

Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract‑specific affordability and organizational requirements. The projected compensation range for this position is $48,000.00 to $98,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.

This posting will close within 90 days from the Posting Date.

CRM Operations Analyst

The Opportunity:

Serve as an operations analyst and subject matter expert for the company’s opportunity pipeline and customer relationship management(CRM) system. Work closely with internal customers to manage licensing, provide training and guidance on pipeline and relationshiptrackingbest practices, maintain documentation, and solve end-user inquiries. Conduct pipeline analytics and create and execute reports and dashboards. Develop documentation and communications for end-users. Conduct user acceptance testing of system enhancements.

Due to the nature of work performed within this facility, U.S. citizenship is required.

You Have:

• Experience with Salesforce
• Experience with Microsoft Word, Excel, Outlook, and Power Point
• Ability to perform system analytics
• Bachelor’s degree

Nice If You Have:

• Experience with Microsoft Dynamics 365 and Microsoft Power Platform
• Experience with business intelligence tools, including Tableau or Power BI
• Ability to display a passion for continuous improvement and operational excellence
• Ability to thrive in a fast‑paced, high‑performance enterprise environment
• Possession of strong written and oral communication skills, to communicate with audiences varying in size and seniority
• Possession of strong organizational skills

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition…