Mobile Crisis Case Manager

Come be a part of our Mobile Crisis Team and serve in the community as a Mobile Crisis Case Manager!

Provides support services and interventions face-to-face, within the home and community for individuals (children & adults) experiencing mental health or substance use-related crisis. This individual will need to be prepared to provide immediate, short-term and evidence-based practices to screen, assess, stabilize, and make appropriate referrals, including crisis stabilization units, inpatient hospitalization, and acute detoxification services. You will collaborate with the Community Support Services and other departments at PSS to support transitions of care for consumers.

The Mobile Crisis Team operates 24/7 during the week- days, evenings, and night shifts, and weekend shifts available.

• Base pay starting at $22.00/hour
• Shift differential available up to an extra $8/hour
• 401k w/ 20% match
• 11 paid holidays
• Medical, Dental, Vision insurance
• Competitive wages
• Generous PTO
• Employee discounts (YMCA)
• Employee referral program
• HSA/FSA accounts
• Monthly student loan repayment up to $200
• Tuition assistance up to $5250
• Company paid life insurance
• Casual Fridays
• Work, life, balance flexibility
• Employee Assistance Program
• Company recognition events
• Free health screenings yearly

Provides in-person crisis assessment, intervention, and stabilization services for children and adults experiencing mental health or substance use–related emergencies. Services are delivered in a variety of settings, including on site at the Porter-Starke Services Crisis Center and throughout the community, such as hospital emergency departments, correctional facilities, clients’ residences, and other community-based locations. A crisis may be defined as substance intoxication or overdose, serious mental illness or serious emotional disturbances, suicide attempts and ideation, other risk of harm to self, risk of harm to others, disruptive behavior, domestic violence, and other crises as defined by the individual.

Uses a trauma-informed, strength-based approach and de‑escalation techniques to lower risks and resolve the crisis if possible so that a higher level of care is not needed. Prepared to provide immediate, short‑term and evidence‑based practices to screen, assess, stabilize, and make appropriate referrals, including crisis stabilization units, inpatient hospitalization, and acute detoxification services. Completing outreach attempts to provide follow‑up referrals that ensure locating, coordinating, and monitoring necessary behavioral health, physical health, and addictions care and services.

Collaborates with Community Support Services and other departments at PSS to support transitions of care for all consumers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Signs and symptoms of substance use disorder.
• Therapeutic interventions for individuals diagnosed with serious mental illness including de-escalation techniques.
• Signs and symptoms of mental health disorder
• Crisis intervention services on‑site and off‑site, face‑to‑face, within the home, and community
• Assessing the client’s strengths and mental health needs accurately and objectively
• Providing selected therapeutic communication to clients
• Client’s rights and confidentiality
• Typing and basic computer usage.
• The requirement of adhering to policies and procedures of the agency and professional standards.

• Establishing trust between clients and treatment team members.
• Providing information and referrals to community services both in person and via the phone
• Assisting in implementation of goals and objectives identified in treatment plans
• Interacting with clients as peers by sharing common experiences.
• Assisting clients in understanding and managing their disorder and symptoms.
• Assis…