IT Solutions Specialist L1

In-Office:

This is an in-person job and not a remote position.

Cardinal Point Technologies (CPT) is committed to an overarching vision: use the boundless power of technology to improve the lives of our fellow citizens and leave a legacy of knowledge for future generations. At every level, we embrace a mission that serves our vision through the enhancement of organizational performance, a drive to positively impact financial outcomes, and a desire to instill and safeguard a security posture for our clients by developing and delivering strategically aligned, value-added IT solutions and services in a measurable way.

Our value system is comprised of five fundamental traits that team members must possess and steward to succeed at delivering the CPT Client

Experience:

• Loyalty
• Knowledge/Skill
• Integrity
• Ownership

CPT has developed a reputation for excellence and trust which has ignited our growth and geographic footprint. When it comes to our team, we place immense value on the character and personality traits you cannot train while also considering the qualifications and skills you can train. In every role, we are looking for individuals with these character traits to join our close-knit team.

CPT is seeking a qualified individual to fill the role of IT Solutions Specialist. This individual will be responsible for the execution of day-to-day IT support services as they relate to the unique needs of the hardware and software systems of each client. This may include (but is not limited to) workstations, laptops, device peripherals, switches, firewalls, point-of-sale systems, mobile devices, productivity software, virtualized environments, backup & disaster recovery systems, legal management systems, and hospitality/hotel property management systems, including property management software (e.g., Oracle Opera) and its supporting interface hardware.

This individual should be comfortable communicating over the phone using remote assistance software, as well as helping clients in person onsite.

Bachelor’s Degree in Computer Science or Management Information Systems or equivalent demonstrable and verifiable combination of training and experience. Must have dependable transportation.

• Troubleshoot broad technical problems and quickly identify what needs to be done or what resources need to be coordinated to address the issue
• Configure, install, set up, and maintain workstations, servers, mobile devices, network switches and firewalls
• Provide user account management across device types and systems (Microsoft Active Directory, Microsoft Office 365/Azure AD, MDM software such as Sophos Mobile, Jamf or Meraki, etc.)
• Respond to customer hardware and software support issues for Microsoft Office 365 applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices, etc.
• Manage environments using Windows 10/11, Windows Server, and the Office 365 ecosystem (Hosted Exchange, SharePoint Online, Teams, Power Automate)
• Break down and identify necessary actions related to the installation of application software that may be unfamiliar and/or poorly documented or supported by the 3rd party vendor
• Maintain (patches, updates, and fixes) software used on desktop systems including OS, anti-virus, and malware protection
• Assist with IT security audits to identify risks, threats, and vulnerabilities and implementation of security controls as necessary
• Track and update IT inventory and asset documentation
• Accurately log time against the correct ticket in real time as work is performed, and maintain clear, thorough ticket notes that would allow another engineer to pick up the ticket cold
• Arrive at every dispatch with a fully stocked field “go bag” (cable tester, patch cables, basic hand tools, etc.), and complete tool-specific training and sign-off before being dispatched solo
• Know when and how to escape promptly, whether the issue is technical, scope-related, safety/risk-related, or driven by customer sentiment, rather than working an issue indefinitely without support
• Approaches unknown issues through independent research rather than immediate escalation. When escalation is necessary, presents a well-reasoned hypothesis and rationale rather than an open-ended request for help.
• Coordinate and manage issue resolution that requires action from multiple software, hardware, or service vendors
• Assist in testing for automated workflows and integrations with other systems
• Perform…