Universal Banker

Overview

At Horizon Bank, we are about empowering dreams and transforming lives when we Go Beyond. We aim to create meaningful connections with clients and provide financial solutions that pave the way to success. We are a dynamic team dedicated to redefining the banking experience by going beyond and making a real difference in the lives of individuals and businesses.

Responsible for processing customer transactions, completing customer initiated account maintenance, and other tasks associated with customer requests. Originate new deposit accounts and consumer loans. Initiate, enhance and maintain customer relationships by providing exceptional service and sensible advice. Probe for information regarding customer needs and provide effective solutions. Maintain a well-developed working knowledge of bank products and services, and stay up-to-date on changes.

Universal Bankers generally have one year of banking experience or professional sales experience in a service-oriented environment.

• Be the face of Horizon Bank, delivering unparalleled service and building lasting relationships with clients.
• Serve as a trusted advisor, understanding each customer’s financial needs and tailoring solutions to help them achieve their goals.
• Handle banking transactions, including deposits, withdrawals, loan applications, and account openings.
• Promote our suite of products and services to drive customer engagement and satisfaction.
• Continuously expand knowledge of banking products, services, and industry trends.
• Collaborate with a team to exceed branch goals and deliver exceptional results.

• High school diploma or equivalent required; additional education or certifications a plus.
• 1+ years of experience in banking, payment processing, or professional sales preferred.
• Strong sales initiative and ability to develop lasting customer relationships.
• Magnetic personality and genuine passion for helping others succeed.
• Excellent communication skills, both verbal and written.
• Problem-solving ability and the capacity to think on your feet in a fast-paced environment.
• Proficiency in basic mathematical computations and computer literacy.
• Ability to follow detailed instructions and procedures with sound judgment.
• Flexibility to work Saturdays.

• Consultative Sales
• Product Knowledge
• Effective Questioning
• Prospecting and Referring
• Relationship Building
• Results Focused

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions in compliance with the Americans with Disabilities Act (ADA).

Physical demands may include frequent computer use, communication with customers and staff, and mobility around the branch. Typical requirements include remaining at counter height, moving and sorting forms and papers, and occasional lifting up to 50 pounds. Some positions require the ability to stand for extended periods and to reach heights.

Horizon Bank is an Equal Opportunity Employer | Disability | Veteran Employer.

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