Clerical Assistant

Job Purpose

Benefits Clerical Assistant works within the Benefits Department and performs a variety of administrative duties necessary to support the daily business operations of the Benefits Department through the processing and completion of cases and tasks for various clients.

Benefits Clerical Assistant is responsible for the successful completion of cases and tasks within the expected timeframe. The following duties and responsibilities will be required of this position:

• Scanning and filing documentation for client benefit files
• Mailing and distribution of benefit and leave notices example: COBRA, eligibility, FMLA/Non-FMLA on benefits, and other items as applies
• Running reports and macros for benefit processes both weekly and monthly
• Processing  request online
• Filling out purchase request forms for office supplies
• Create cases for mailings and request received
• Creating and maintaining folders for reconciliation process and other benefit processes
• Checking, downloading, and forwarding internal Benefits Email for team members
• Main point of contact for phone calls regarding , mailings, and questions on where to submit payment for Leave of Absence and COBRA
• Any other duties as applied

Education:

High School diploma or GED, equivalent diploma (Bachelor's Degree in Human Resources, business or other related field preferred).

• Basic understanding of Microsoft 365 Products
• Knowledge of office administration and clerical skills such as computerized data entry, word processing software, and electronic communications
• Attention to detail is critical and ability to operate in a deadline driven environment
• Critical and analytical skills are necessary
• Excellent written, oral and interpersonal communication skills
• Exemplary Customer Facing and Customer Service Skills
• Ability to prioritize effectively and handle multiple tasks

Indoor, office or cubicle, business clothes, mostly sitting and standing, critical adherence to deadlines, no environmental or job hazards. Some outdoor client involvement with minimal driving.

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires the ability to read handwritten and rendered alphanumeric text, distinguish by sight numerical and mechanical differences, manual dexterity of both hands, occasional sitting for long periods of time, occasional standing, twisting and bending from a standing position and some light lifting.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Non-Exempt.

NOTE:
Reviewed FLSA and the above position meets the appropriate classification guidelines.