Land Account Manager

Overview

Employee Type FT Exempt

Description of the role:

PURPOSE.

To effectively build and maintain customer relationships through solicitation while maximizing revenue opportunities utilizing our service offerings

To effectively build and maintain customer relationships through solicitation while maximizing revenue opportunities utilizing our service offerings

• To meet or exceed individual customer Service Level Agreements (SLA)
• Actively monitor and rectify scorecard by customer
• Ensure daily solicitation goals are met
• Ensure understanding and use of all USA Truck service offerings
• To meet or exceed operating plan line haul goals by accounts

• High School diploma or equivalent

• Understand network needs and balance
• Effectively build working relationships with sales team
• Effectively communicate to our internal and external customers
• Effective use of written and oral communication
• Ability to create and sustain relationships both internally with fellow team members and externally with customer contacts
• Ability to solve problems, meet deadlines, and handle multiple issues simultaneously
• Ability to deliver exceptional service through positive engagement and patience.
• Ability to work in a team environment to continuously improve results.
• Able to promote a culture of trust and safety.