Client Relationship Consultant ; Banker - Pointer Trail - AR

Job Overview

Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in‑person, by appointment, and virtually to provide the best possible counsel while adopting a digital‑first mindset. They assess customers’ banking needs, process account information, educate clients on deposit and loan products, and recommend solutions based on each customer’s unique goals and needs.

• Develop and maintain strong client relationships through proactive outreach and follow‑up.
• Assess and attend to customers’ banking needs and channel preferences.
• Educate clients on available deposit and loan products and recommend appropriate solutions.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Provide a consistent optimal client experience, including greeting clients and processing basic transactions.
• Collaborate with branch team members and partners to best serve clients.
• Leverage digital products and self‑service technologies to optimize client experience and operational excellence.

• High school diploma or equivalent.
• Typically a minimum of three to four years of job‑related, retail banking experience or a combination of experience and applicable training.

• Proven ability to build and foster relationships with clients through proactive outreach and follow‑up.
• Strong communication skills and ability to effectively engage clients.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Proven customer service and interpersonal skills.
• Experience demonstrating digital products and self‑service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital‑first mindset.
• Basic proficiency in making appropriate recommendations that meet customer needs both reactively and proactively.
• Experience in the financial services industry preferred.

Position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. Candidates will undergo a required registration process, including background and credit checks. Failure to meet or maintain any NMLS registration requirements may result in rescission of the offer or termination of employment.

• Health Care:
  Medical, dental, vision.
• Life Insurance:
  Basic term and optional term.
• Disability:
  Short‑term and long‑term.
• Parental Leave:
  Pregnancy disability and parental leave.
• Retirement: 401(k) and employer‑funded retirement plan.
• Paid Vacation:
  From two to five weeks depending on salary grade and tenure.
• Paid Holidays:
  Up to 11 paid holiday opportunities.
• Adoption Assistance.
• Paid Family & Safe Leave:
  Accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.

U.S. Bank is an equal‑opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected status under applicable law. U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program. U.S. Bank will consider qualified applicants with arrest or conviction records for employment.

Background checks are conducted in accordance with applicable local and federal laws and regulations.