IT Technician

Summary

Installs, modifies, and makes repairs to computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties.

• Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises
• Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer
• Enters commands and observes system functions to verify correct system operation
• Responds to co-worker inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
• Instructs users in use of equipment, software, and manuals
• Recommends or performs minor remedial actions to correct problems
• Coordinates activities with help desk, network services, or other information systems groups
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voicemail, e-mail, or in-person communication
• Replaces defective or inadequate software packages
• Refers major hardware problems to service personnel for correction
• Troubleshoot issues that arise with current systems and perform needed adjustments
• Document new tasks needed to perform job duties and improve current documentation
• Perform network maintenance with wiring and connections for network and attached equipment

• Vocational degree in Information Technology, certification such as CompTIA A+ or Net+, or 2 years' IT experience
• Self-starter with strong work ethic and the ability to manage projects independently
• Ability to multitask all levels of operations and daily tasks
• Strong communication and prioritization/time management skills with the ability to support the IT needs of office personnel and production facility (computer / tablet / phone / networking equipment setup and maintenance)
• IP Camera and VOIP experience preferred

This is not a remote position, this will be an in-office position.

• Full benefits (Health, Vision, Dental, Life)
• 401(k)
• Paid vacation/hollidays
• Weekly pay period / Direct deposit payroll
• Consistent growth / raise opportunities