Route Supervisor

Fort Smith Branch
Van Buren, AR , USA

Position Summary:

• Responsible for maintaining a strong professional relationship with Route Service Representatives (drivers), clients and other personnel as a member of the Superior Linen Service leadership team.
• Responsible for assisting with recruiting, selecting, training, managing, disciplining, and terminating RSRs as necessary and appropriate in order to maintain a highly effective, highly reliable, and extremely safety focused team.
• Responsible for oversight of transportation vehicles utilized within the scope of Superior Linen Service route operations as well as relations with vendors that provide leased vehicles and/or service to maintain a consistent and safe operation of vehicles as assigned by the Director.
• Responsible for recording, tracking, and reporting data that supports the Superior Linen Service operations as well as clientele in order to aid in achieving consistently high-quality service outcome that illustrate the value that Superior Linen Service provides to their hospital.
• Responsible for communication to Superior Linen Service management with regard to issues, concerns, etc. related to transportation and logistical services.
• Compiles data, verifies information, and produces reports as assigned by the Director.

Essential Duties and

Other Responsibilities:

• Supports operations management through continuous high-level communication between operations management and RSRs.
• Investigates client issues and concerns to determine root cause and immediate course of correction and sustained improvement as assigned by the Director.
• Supports operation functions through compilation of data for illustration of metrics and outcomes
• Participate and add value to committees, meetings, activities
• Partner in leadership throughout division as strong role model
• Maintains an environment that is safe through cleanliness and in an orderly condition. Routinely and continuously observes RSRs for safe practices including but not limited to safe handling of infectious materials.
• Demonstrates knowledge of EEO policy.
• Demonstrates and promotes Superior Linen culture, values and management philosophy.

• Constant resource and reminder of the highest level of quality client and coworker interaction
• Encourage staff to participate in additional training, education, and/or self-development.
• Routinely rides along with RSRs for the purpose of observation and training enhancement

• Provides high level of communication, keeping all managers/directors informed of activities, needs or concerns.
• Maintains records and statistics for administrative and regulatory purposes.
• Maintains high quality relationships with vendors and service providers so as to enhance the professional image of Superior Linen Service in our business community

Core Competencies:

• Accountability - Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
• Computer Literacy
  - Using computers effectively and efficiently in the working environment.
• Customer focus – Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs and giving high priority to customer satisfaction and customer service.
• Decision making – Drawing correct and realistic conclusions and making timely decisions based on available information.
• Empathy – Showing interest in other people's feelings, attitudes, and reasoning.
• Integrity
  – Upholding generally accepted social and ethical standards in job-related activities and behaviors.
• Leadership – Achieving results through people by successful objective setting, performance review, motivation, delegation, teambuilding, commitment gains, and empowerment.
• Oral communication – Shaping and…