Patient Experience Coordinator

Summary

At Laing Family Dentistry, 5-star service isn’t just expected — it’s celebrated. Grow with a team that values you, rewards your success, and makes a lasting impact in our community.

Patient Experience Coordinator Laing Family Dentistry – Van Wert, Ohio

Full-Time | Starting rate $19–25/hr + Bonuses | Hourly | Reports to Office Manager & Doctor

About Us

Laing Family Dentistry has been proudly serving the Van Wert community for four generations since 1932. Our practice values patient experience and treating patients like family. We practice the Golden Rule in everything we do. We pride ourselves on constantly growing and evolving with the times and being able to serve our patients with the most modern and convenient strategies and technologies available.

Over the past 5 years, our team has had practically zero turnover and continually grows to meet demand. Our team is warm, collaborative, and passionate about caring for our community.

We’re growing — and we’re looking for a Patient Experience Coordinator to be the face and voice of our practice.

Our Hiring Process

At Laing Family Dentistry, we believe in taking the time to find the right person — both for our team and for you. We are not in a rush to fill this role, and we expect the process to include multiple interviews with both Dr. Laing and our staff. We may not hire for months after this listing is posted.

Please note that an interview is not guaranteed. Applications that best reflect relevant experience — or cover letters that truly stand out — will be given priority. If we do not move forward with you right away, it does not necessarily mean the door is closed. We often revisit strong applicants as the process continues.

Our goal is to ensure that the person we hire feels like this is the right long-term fit, just as much as we do.

This is not just a business administration position — it’s a leadership role in patient communication, hospitality, and practice operations. You’ll help ensure every new and existing patient has a top-tier experience from their first phone call through the completion of their treatment.

This position is a great fit for a people-person who loves talking with patients, thrives on being organized and upbeat, enjoys problem-solving, and likes “knowing the score” when it comes to measuring growth and outcomes.

Our team works together, and we do not believe in the phrase “that’s not my job.” While this position has specific responsibilities, the ideal candidate will be willing to learn multiple areas of the practice and step in wherever needed to help our patients and team succeed.

• Patient Experience
  • Ensures professionalism, warmth, and proper etiquette in all patient communication, both in person and over the phone
  • Greets patients warmly and helps make every patient feel welcome and valued
  • Helps patients understand their appointments, treatment plans, financial responsibilities, and next steps
  • Helps identify opportunities to continually improve the patient experience
• Insurance & Financial Coordination
  • Helps patients understand dental insurance benefits, estimated coverage, and their financial responsibility
  • Verifies insurance information and assists with benefit breakdowns when needed
  • Communicates with insurance companies regarding outstanding claims, benefit questions, and payment issues
  • Clearly communicates to patients that insurance benefits are estimates and helps patients understand their available payment options
  • Works with the Office Manager and clinical team to resolve insurance or account concerns professionally and efficiently
• Specialist & Treatment Coordination
  • Coordinates referrals and communication with specialists, including endodontists, oral surgeons, orthodontists, and other healthcare providers
  • Helps schedule specialist appointments when appropriate and ensures necessary records, X-rays, and referral information are provided
  • Follows up on referrals and helps ensure patients return to our office for the appropriate next phase of treatment
  • Serves as a communication link between the patient, our doctors, and outside specialists to help make treatment as…