Community Administrator; Part-time Job Vancouver area,BC Canada,Administrative/Clerical

Position: Community Administrator (Part-time)

Community Administrator

Forte and Viridian - Vancouver, BC

Who We Are: BGO is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BGO serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BGO has offices in 28 cities across twelve countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets.

BGO is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.

For more information, please visit

BGO promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

The opportunity: The Community Administrator at both Forte and Viridian will be responsible for the day-to-day care of the property while providing exceptional customer service to external & internal customers. The incumbent is the champion of resident relations & provides best-in-class customer service in all matters pertaining to the day-to-day management of the property.

What you will do:

Recording receipts, making bank deposits, and monitoring resident ledgers and reporting on accounts receivable weekly

Managing rental arrears; preparing Termination Notices, Rent Increase Notices, and other notices when applicable and in compliance with the Residential Tenancies Act.

Administering move-in deposits and move-out balances.

Maintain all resident information received in accordance with Privacy rules and regulations.

Maintaining good resident relations, handling and documenting resident complaints and any emergencies in the building which occur during, over and above office hours

Issue and deliver notices such as: violation notice, Notice to End Tenancy, Notice to Enter, etc. Notice of Renewals by an approved method of service.

Code accounts payable invoices

Further ensure resident satisfaction and service delivery through prompt service, ongoing communication and follow up (including administration of resident surveys, as required)

Overseeing office equipment repairs and ordering office supplies

Ensuring office is and kept organized and clean

Perform the leasing function as required if the Leasing Representative is not available.

Assist with all office functions as needed

Provide relief coverage of key office duties during absences

Prepares reports – Delinquency Report, Pre-Authorized Reports, and other reports as required

Embrace and pro-actively support Bentall Green Oak ’s culture of environmental sustainability, and corporate and social responsibility

You will be required to work as part of the on-call schedule

Other related duties as required. Such duties may include lifting.

Who you are:

Education: A College or University education in a business field would be considered an asset

Experience: 1+ years of related experience with residential property management would be considered an asset

Relationship/Leadership

Skills:

Able to communicate effectively & professionally, both oral & written; able to develop & sustain cooperative working relationships with team members, senior management, contractors, residents & the public; able to partner with clients to meet client needs; self-motivated, professional & flexible; able to motivate, empower & coach/counsel staff in the achievement of performance goals; professional phone manner; mature & self-motivated team player with good conflict-resolution skills;

committed to personal growth & integrity aligned with Bentall Green Oak ’s objectives; ability to exercise confidentiality

Organizational/Multi-Task

Skills:

Ability to allocate one’s time effectively & manage tight deadlines; ability to work under pressure & achieve quality results; ability to handle multiple…


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