Collection Maintenance Coordinator & Public Service Assistant

Job Category CUPE 2950 Job Profile

CUPE 2950 Salaried - Pub Svc Library Asst 4 (Gr8)
Job Title Collection Maintenance Coordinator & Public Service Assistant Department UBC Library | Koerner Library | Program Assistance Compensation Range $4,739.00 - $5,102.00 CAD Monthly Posting End Date February 27, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date Ongoing

This position will not be eligible for a hybrid work arrangement and will be at the UBCV location.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Coordinates the workflow and oversees all aspects of work relating to the maintenance of the stacks in good order. Updates online holding and item record maintenance. Examines, evaluates, processes and repairs damaged library materials. Works at the Circulation Desk providing circulation and information services to users. Responsible for recruiting, hiring, training, and providing daily supervision to 5-10 student assistants, as well as, overseeing the work of Koerner library assistants in duties related to collections maintenance.

Reviews and submits student payroll records on Workday. Takes the initiative to plan, develop and implement, with the support of the Manager, Koerner Library, new procedures and necessary projects to properly maintain the collections.

Works independently in consultation with the Manager, Koerner Library and Access Services Librarian. Assists in establishing and implementing new policies and procedures. Works with other staff and librarians in Koerner Library, the Research Commons, ASRS/PARC, Collections Services, Preservation and other UBC Library branches/units and the public. Oversees the training and supervision of student assistants.

• Oversees the daily operation and maintenance of the Koerner Library collections. Plans, directs and co-ordinates projects relating to re-shelving of books and maintenance of book stacks and audio-visual materials.

• Takes a lead role in the development of collections maintenance policies, procedures, projects, work methods and services.

• In consultation with the Koerner Library Manager, recruits, hires, trains and oversees library staff and a team of student assistants in shelving, shelf reading and general book stack maintenance and the work.

• Coordinates with the Public Services Supervisor in the scheduling of staff for book stack assignments. Also, creates student assistant work schedules and helps in determining student assistant staffing requirements.

• Maintains student assistant records. Reviews and submits payroll for student assistants using Workday. Deals with problems relating to errors in pay, consulting with the Library Human Resources when required.

• Assesses, evaluates and processes worn and damaged library materials. Identifies and selects worn materials for either rebinding, repair, or withdrawal. Provides basic to moderately complex repairs for mendable items. Coordinates with Collections librarian for reordering or withdrawing nonrepairable materials. Arranges bindery shipments and maintains online and physical bindery processing records.

• Performs the full range of circulation duties at the senior support staff level, including administering user transactions, maintaining borrower records, handling fines, inquiries, and account-related issues, and supporting front‑desk operations.

• Answers intermediate reference questions and provides referral and reception services in person, by telephone, and by email. Instructs patrons on how to navigate the library website, search the catalogue, and interpret catalogue records. Assesses and prioritises advanced reference questions to librarians, Ask Away or other resources or appropriate Library branches as required. Records reference statistics in current data tracking tool.

• Maintains and…